Risk & Compliance Manager (BPO / Contact Center )

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Knowledge, Skills, Other Abilities:

Should have conducted Internal Audits
Should have excellent communication, presentation & excel skills
Should have an analytical capability
Should be a quick learner
Should be comfortable with rotational shifts
Should be fluent in English (written and verbal)
Relevant Experience & Desired Education:

Minimum 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits
Experience in the BPO/SSC industry is a strong advantage
Graduate – Any specialization

Conducting Internal Audits basis security requirements and certifications like ISO 27001, etc.
Comply with local Data Protection requirements
Perform routine audits to validate Contract compliance
Deploy various certifications for the entity e.g. ISO 27001, PCI DSS, etc.
Interact with various teams and functions and able to close Audit gaps
Provide awareness trainings on Data Privacy & Information Security
Able to independently conduct Fraud investigation and prepare a report
Conduct annual process Risk Assessments and work on mitigation plans

• Medical subscription
• Meal vouchers