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Customer Support Agent with Croatian

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Vezi toate job-urile SalesConsulting active.


Vezi toate job-urile Customer Support Agent with Croatian active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Job la nivel national
    Actualizat la: 03.09.2024
    Remote work: On-site
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    Excellent written and verbal communication skills in Croatian
    Good English skills
    Good MS Office skills
    High motivation and enthusiastic approach
    Self-organized

    Responsabilitati

    Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
    Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
    Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
    Secure that all complaints are being recognized, recorded confirmed, and solved effectively
    Secure that all customer contacts are being handled in an efficient and effective way
    Updating the database of customers and documenting activities and history for further contacts and campaigns
    Reporting the most common issues to the support team for further escalations
    Adhering to project deadlines and quality standards.
    Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience

    Beneficii

    • Bonus la angajare
    • Prima pentru relocare
    • Discount produse companie /companii partenere