Customer Support Agent with Croatian

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Excellent written and verbal communication skills in Croatian
Good English skills
Good MS Office skills
High motivation and enthusiastic approach
Self-organized

Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
Secure that all complaints are being recognized, recorded confirmed, and solved effectively
Secure that all customer contacts are being handled in an efficient and effective way
Updating the database of customers and documenting activities and history for further contacts and campaigns
Reporting the most common issues to the support team for further escalations
Adhering to project deadlines and quality standards.
Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience

• Bonus la angajare
• Prima pentru relocare
• Discount produse companie /companii partenere