Developer Support Engineer - Brasov (doar Brasov & imprejurimi)

Angajator: Computer Generated Solutions Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Brasov
  • Actualizat la: 04.11.2024
    Remote work: Hybrid

    Scurta descriere a companiei

    Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

    #FriendsWorkingTogether

    Cerinte

    Proficient in at least one programming language, preferably Javascript.
    ● Strong analytical and problem-solving skills.
    ● Self-starter — able ︉︂︋︁︈︈︄︇​︂︆︄︃​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎to come up to speed on complex, difficult concepts with minimal
    assistance.
    ● Ability to quickly context-switch between multiple complex work streams.
    ● Instinctive ability to subdivide problems into basic components in order to efficiently
    pinpoint the root cause of issues.
    ● Customer-obsessed attitude — a customer advocate, always going the extra mile.
    ● Team player with solid communication and presentation skills.
    ● Proactivity — identify opportunities and take preemptive action against potential
    problems.
    ● Continuous growth — permanently look for areas of improvement, make plans on how to
    improve them, and execute those plans.
    ● Excellent written and verbal communication in English.

    Responsabilitati

    ● Support and maintain customers who have implemented the Customer Identity SaaS
    solution, resolving technical and non-technical customer issues in ︁︀​︂︃︃​︇︁​︆︄a timely fashion.
    ● Operational management of Support tickets.
    ● Build and maintain excellent relationships with clients and achieve the highest level of
    customer satisfaction.
    ● Work as part of our extended support team, doing whatever it takes to exceed customer
    expectations.
    ● Use your business and technical analysis skills and knowledge of the Development
    lifecycle to solve complex issues and promote best practices.
    ● Collaborate with other departments in the company to achieve customer satisfaction.

    Beneficii

    • Bonus de performanta
    • Abonament medical
    • Abonament la sala sport
    • Training-uri
    • Cursuri
    • Certificari/Atestate
    • Plata / compensare ore suplimentare
    • Program de lucru flexibil
    • Teambuilding-uri / excursii
    • Petreceri/evenimente companie
    • Laptop
    • Fun / Relax Area
    • Tichete de masa

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