Lead Customer Experience Specialist with German

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

German minimum B2+ preferred C1 – main language
Strong communication skills (both written and verbal)
Analytical and Problem-solving skills
Detailed oriented, good organizer, teamwork, multitasking, good reporting skills, customer oriented.
Experience in Customer Support is a plus.
Technical knowledge or understanding is nice to have but not mandatory.
Salesforce knowledge is a plus but not mandatory.

Call taking (external & internal customers) and Email handling (external &internal customer
Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements.
Service Appointment dispatch & re-scheduling for Field Service Professionals.
Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments);
Customer Portal cases monitoring, and monitoring of Field Service Professionals generated cases.
Ensures country specificities are respected (as the case may be)

• Performance bonus
• Medical insurance
• Trainings
• Flexible work schedule
• Laptop
• Meal vouchers