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Bilingual Customer Service Representative - Agent/Team Lead

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Employer: DABSTER GROUP
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Tourism
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 13.08.2024
    Remote work: On-site
    Short company description

    DABSTER GROUP IS A 25 M $ TALENT MANAGEMENT WORKFORCE SOLUTION PROVIDER IN IT AND ENGINEERING.

    Requirements

    What Were Looking For:
    • Fluency in English and any one of the following European Language Deutsch, Italian, French & Portuguese
    • Previous customer service experience is preferred.
    • Strong communication and interpersonal skills.
    • Ability to multitask and manage time effectively.
    • Proficiency in using customer service software and tools.

    Responsibilities

    What Youll Do:
    • Provide excellent customer service through phone, email, and chat in [English] and proficient in any one of the additional languages [Deutsch, Italian, French & Portuguese)
    • Resolve issues efficiently and ensure customer satisfaction.
    • Maintain accurate records of customer interactions and transactions.
    • Collaborate with team members to improve customer service processes.
    • Stay up to date with product knowledge and company policies.

    Other info

    Why Join Us?
    • Make a significant impact with your language skills.
    • Thrive in a dynamic, supportive environment.
    • Gain valuable international experience.
    • Enjoy fantastic benefits: Meal tickets, private medical insurance and transport reimbursement.
    • Flexible 5-day work week with 2 rotational days off. Morning and evening shifts available.
    • Receive two weeks of paid training in English.

    Benefits

    • Relocation bonus
    • Medical subscription
    • Trainings
    • Transport cost reimbursement
    • Flexible work schedule
    • Meal vouchers

    Locuri de munca Contabilitate Finante
    Locuri de munca Customer support - Client service
    Locuri de munca Turism
    Locuri de munca DABSTER GROUP ( 2 )