IT Helpdesk Specialist

Internet Marketing Online este o firma specializată în Customer Support Services având departamente de front-office și back-office în industria de iGaming.

Knowledge and Skills:
• Proficient in English, both written and spoken.
• Strong knowledge of Active Directory.
• Familiarity with networking concepts and equipment such as switches.
• General hardware knowledge, including PC components and troubleshooting.
• Solid understanding of Windows Operating Systems and PC software debugging.
• Excellent communication skills for effective collaboration with team members and stakeholders.
• Detail-oriented, meticulous, and proactive in problem-solving.
• Ability to adapt quickly in a dynamic environment.
• Fast learner with the ability to operate multiple IT platforms.
• Strong team player with experience working in diverse teams, particularly in Romania and London.

Qualifications:
• Minimum of 1 year of relevant IT experience.
• Experience with JIRA is a plus.
• A degree in IT or a related field is advantageous but not required.

Responsibilities:
• Provide technical support and troubleshooting for hardware and software issues to colleagues remotely and onsite.
• Manage Active Directory accounts, including creating and revoking user access.
• Support network infrastructure, including switches and other networking equipment.
• Maintain and troubleshoot Windows Operating Systems and PC software.
• Prepare and set up hardware equipment for new starters.
• Keep a strict inventory of all IT equipment and ensure accurate documentation.
• Follow internal procedures and ensure compliance with company policies.
• Communicate effectively with team leads, managers, office managers, HR, and other stakeholders.
• Operate and manage various IT platforms utilized by the team.
• Maintain and organize paperwork and documentation, especially related to employee onboarding and offboarding.

Daily Tasks Include:
• Providing support for colleagues across various departments.
• Coordinating with direct team leads and managers, as well as office managers and HR.
• Managing access and permissions on various IT platforms.
• Preparing and setting up hardware for new employees.
• Revoking access for departing employees.
• Keeping an accurate and up-to-date inventory of IT equipment.
• Ensuring adherence to internal IT procedures.
• Maintaining thorough documentation and paperwork related to IT operations.

Note: This list of tasks is not exhaustive and may be subject to change as per business requirements.

Join our team and be part of a fast-paced, collaborative, and supportive IT environment.
Apply today to help us ensure smooth and efficient IT operations for our company group.

Internet Marketing Online specialises in Customer Support Services including front-end and back-end in the iGaming industry.
We are now recruiting for a IT Helpdesk Specialist to join our team on a full time and permanent basis.

• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Abonament medical
• Abonament la sala sport
• Training-uri
• Program de lucru flexibil
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Laptop
• Tichete cadou