Lead CX Specialist with German

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

University Degree
Preferred experience in a Customer Services environment
Experience working in a multi discipline team
Eager to learn and work in a changing and fast- growing environment
Customer and action oriented
Self-motivated with good communication skills
Strong team player with positive outlook
Ability to interact with a wide variety of customers in various countries
Oral & written communication at all levels English - advanced/fluent
Oral & written communication at all levels German - advanced/fluent
Knowledge of ERP – SAP
Good standard of ability with Microsoft Office applications

Successful and timely booking and lifecycle handling of all product orders
Support local office support with all required administration activities
Work within guidelines of Global policies and processes
Customer order processing in ERP system
Ensure good document control
Generate Standard Sales Orders; Warranty Orders; RMA orders
Requisitioning parts, materials, services
Creation/extension materials and Maintain Price List
Follow credit approval process (including dispute resolution)
Customer master data set up & management
Execute Approved Special Pricing correction
Order Acknowledgement Coordinate Goods receipt of orders on delivery and Out Bound Deliveries
Enables communication flow between customer and our ISC units
Logistics Activities- coordinating with Factories for arranging deliveries
Coordinating with warehouse for arranging deliveries
Follow up activities for customer invoicing to ensure better cash flow
Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
Outbound & Return Logistics Issues
Coordination for Cost Invoice from factory
Customer Invoicing
Customer Credit Notes
Reports Tracking maintenance: weekly, daily, monthly reports
Supports manager with ad-hoc tasks


Our offer:

Competitive Salary regularly increased based on your performance;
Market-leading Sales performance incentive rewarding your individual achievements;
Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
Medical Insurance Plan paid by the company;
Christmas and Easter bonuses;
Recognition & referral bonus programs;
Comprehensive induction, ongoing training and development to set you up for success;
In-house and external learning platforms (Udemy) to continue to expand your skills;
Work experience opportunities to help you grow your career with us;
Global employee networks to help you connect and grow;
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
3 + 2 hybrid work arrangement to support your work-life balance;
Flexible working hours;
Fresh fruit days in the office.

Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and make an impact!

#TheFutureIsWhatWeMakeIt