Internship- L2 Support Analyst with French (6 months)

Societe Generale Global Solution Centre (SG GSC) is a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, Information Technology, Know Your Customer, Compliance and Business Advisory. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

Profile Required

Interest in the support field with knowledge in incident management processes/tools;
Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.);
Good written communication;
Autonomy, curiosity, rigor;
A proactive and reactive attitude / A team spirit and a desire to learn continuously;
Ability to analyze and synthesize;
Middle French (must); Middle English (preferred; but minimum A2);
Banking knowledge and functional case analysis skills preferred;

Specifically, you will be required to:

The service mainly covers the production environment: Ensure daily monitoring of the optimal functioning of the services;
User support: requests for information or assistance regarding the use and operation of specific applications;
Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimisation and improvement in collaboration with the clients and the project owners);
Incident management, handling and monitoring until closure;
Participating in production monitoring committees and/or project committees;
Maintaining up-to-date documentation (operating procedures, FAQs) and application contact list;
Taking charge of ad hoc work and monitoring requests;
Writing specific reports;
Ensuring permanence on the perimeter according to established schedules and internal organization;