Fortinet Engineer-Assure

Euro-Testing Software Solutions is a privately-owned software company specialized in Full-Service Software Testing, Penetration Testing, Vulnerability Identification & Management, Application and Data Security, Static & Dynamic Code Analysis as well as, DevOps/DevSecOps, Robotic Process Automation, Implementation and Customization for Atlassian and Micro Focus (HPE) products.

Essential:
-Proven expertise/experience in Security technologies
-Knowledge of multi-vendor SD-WAN and Firewall configuration
-Knowledge of SASE security functions. SWG, CASB, FWaaS, ZTNA
-Strong understanding of Network technologies (SD-WAN, MPLS, Internet, TCP/UDP)
-Can demonstrate an understanding of Cyber Defence best practices.
-Positive team player attitude, ability to collaboratively address any complex issues.
-Strong communication and presentation skills
-Excellent Customer relations skills
-Good problem-solving skills.

Desirable:
-Vendor specific Security qualifications (e.g., NSE4-7, CCNP Security)
-Knowledge of both Mobile and Fixed Networks
-Knowledge of Cloud Computing (AWS, Azure)
-Security and IT qualifications (e.g., Security+,ITILv3, CISSP,CISA,CISM,CCSP)
-Understanding of SW Development, DevOps, and API methodology.
-Experience in working under pressure.

Must have technical / professional qualifications:
-Relevant University degree in Networking, Computer Science, or a related field.
-Knowledge and understanding of the enterprise technology market.
-Experience of working in a support role for telecoms/networking or security services, preferably gained in an international environment/global context.

-To pro-actively investigate, analyse, and diagnose issues through thorough examination of the data collation and tool sets provided for analysis.
-Undertake or support rapid restoration of services within service level agreement (and prior to critical Service failure or Security breach when possible)
-Take an overall pro-active responsibility for the technical support of issues arising within a customer SDWAN/SASE environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments)
-To investigate and resolve problems identified using pro-active (management / monitoring) tools - where possible before critical Services are impacted, or security breaches occur.
-Ensure that incidents are escalated accordingly when necessary, and in line with agreed service level agreements.
-Develop / follow documented and agreed business processes / procedures in the event of a fault or Security incident
-Identify and highlight any deficiencies in the business processes / procedures, offering recommendations and undertaking any corrective action if/when approved.
-Ensure that all alerts/events generated are investigated and are effectively communicated in accordance with the agreed operational procedure.
-Investigate and analyse complex incidents / problems and engage with the 3rd/4th line engineering (or appropriate design authority) resource where necessary
-Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports
-Engaging with Design functions or Customers to remedy/rectify any discrepancies found during monitoring or troubleshooting.
-Engaging with Vendors / partners to ensure faults are remedied within agreed timeframes and in-line with contracted SLA’s.
-Participate and support in a shift team rota if applicable
-Become an expert in multi-vendor SD-WAN/SASE technologies
-Completion of in-life changes to the service (adhering to change-management process) , validating and ensuring changes will have no impact to the service or security posture of the solution or the policy compliance.
-Provide feedback, assistance, and guidance from a technological and process perspective to enhance and improve customer experience.

The successful candidate will be part of a team responsible for the monitoring and assurance of complex SD-WAN/SASE solutions provided by the company to Enterprise customers.
The successful candidate will be responsible for pro-actively identifying and rectifying technical and potential security compliance issues, and reactively responding to tickets raised by customers, troubleshooting, rectifying, and resolving the issue/fault.
The successful candidate will be aware of latest technologies, trends, and relevant vendors capabilities in this technology/security sector.