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Employer: Euro-Testing Software Solutions
Domain:
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Alt oras
  • BUCHAREST
  • Updated at: 09.10.2024
    Remote work: Hybrid

    Short company description

    Euro-Testing Software Solutions is a privately-owned software company specialized in Full-Service Software Testing, Penetration Testing, Vulnerability Identification & Management, Application and Data Security, Static & Dynamic Code Analysis as well as, DevOps/DevSecOps, Robotic Process Automation, Implementation and Customization for Atlassian and Micro Focus (HPE) products.

    Requirements

    Essential:
    -Proven expertise/experience in Security technologies
    -Knowledge of multi-vendor SD-WAN and Firewall configuration
    -Knowledge of SASE security functions. SWG, CASB, FWaaS, ZTNA
    -Strong understanding of Network technologies (SD-WAN, MPLS, Internet, TCP/UDP)
    -Can demonstrate an understanding of Cyber Defence best practices.
    -Positive team player attitude, ability to collaboratively address any complex issues.
    -Strong communication and presentation skills
    -Excellent Customer relations skills
    -Good problem-solving skills.

    Desirable:
    -Vendor specific Security qualifications (e.g., NSE4-7, CCNP Security)
    -Knowledge of both Mobile and Fixed Networks
    -Knowledge of Cloud Computing (AWS, Azure)
    -Security and IT qualifications (e.g., Security+,ITILv3, CISSP,CISA,CISM,CCSP)
    -Understanding of SW Development, DevOps, and API methodology.
    -Experience in working under pressure.

    Must have technical / professional qualifications:
    -Relevant University degree in Networking, Computer Science, or a related field.
    -Knowledge and understanding of the enterprise technology market.
    -Experience of working in a support role for telecoms/networking or security services, preferably gained in an international environment/global context.

    Responsibilities

    -To pro-actively investigate, analyse, and diagnose issues through thorough examination of the data collation and tool sets provided for analysis.
    -Undertake or support rapid restoration of services within service level agreement (and prior to critical Service failure or Security breach when possible)
    -Take an overall pro-active responsibility for the technical support of issues arising within a customer SDWAN/SASE environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments)
    -To investigate and resolve problems identified using pro-active (management / monitoring) tools - where possible before critical Services are impacted, or security breaches occur.
    -Ensure that incidents are escalated accordingly when necessary, and in line with agreed service level agreements.
    -Develop / follow documented and agreed business processes / procedures in the event of a fault or Security incident
    -Identify and highlight any deficiencies in the business processes / procedures, offering recommendations and undertaking any corrective action if/when approved.
    -Ensure that all alerts/events generated are investigated and are effectively communicated in accordance with the agreed operational procedure.
    -Investigate and analyse complex incidents / problems and engage with the 3rd/4th line engineering (or appropriate design authority) resource where necessary
    -Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports
    -Engaging with Design functions or Customers to remedy/rectify any discrepancies found during monitoring or troubleshooting.
    -Engaging with Vendors / partners to ensure faults are remedied within agreed timeframes and in-line with contracted SLA’s.
    -Participate and support in a shift team rota if applicable
    -Become an expert in multi-vendor SD-WAN/SASE technologies
    -Completion of in-life changes to the service (adhering to change-management process) , validating and ensuring changes will have no impact to the service or security posture of the solution or the policy compliance.
    -Provide feedback, assistance, and guidance from a technological and process perspective to enhance and improve customer experience.

    Other info

    The successful candidate will be part of a team responsible for the monitoring and assurance of complex SD-WAN/SASE solutions provided by the company to Enterprise customers.
    The successful candidate will be responsible for pro-actively identifying and rectifying technical and potential security compliance issues, and reactively responding to tickets raised by customers, troubleshooting, rectifying, and resolving the issue/fault.
    The successful candidate will be aware of latest technologies, trends, and relevant vendors capabilities in this technology/security sector.