Contact Canter Associate (German/Italian/French/Portuegese/Dutch)

Employer: DABSTER GROUP
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 21.07.2024
    Remote work: On-site
    Short company description

    DABSTER GROUP IS A 25 M $ TALENT MANAGEMENT WORKFORCE SOLUTION PROVIDER IN IT AND ENGINEERING.

    Requirements

     Excellent speaking and writing skills in German/Italian/French/Portuguese/Dutch (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
     Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
     Good Communication and Customer Service skills, any experience in BPO / Contact centre will be an added
    advantage
     Graduate in any discipline / Undergraduate
     Willingness to search for required information from customers with a strong focus on solving client’s requests
     Proficient in Microsoft Office, Outlook, Social Media
     Willing to work from the office in a contact centre environment

    Responsibilities

    Key Responsibilities
    Contact Center Associate with German/Italian/French/Portuguese/Dutch and English Work from Office
     Deliver exemplary customer service via phone calls/email / social media
     As part of the Contact Center team, manage phone calls/email/social media customer’s requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries

    Activity: voice (inbound). As a customer service representative, your activities would include handling requests related to reservation cancellations, changes to booking dates, updates to customer information, online check-in support, and providing additional information about prices or specific services not mentioned on the platform. You would also deal with possible customer complaints regarding reservations.

    Other info

    We Offer
     Competitive salary package
     Thorough training enables all team to perform effectively
     Career growth opportunities within an international developing team

    Benefits

    • Transport cost reimbursement
    • Meal vouchers