Customer Succes Agent

Employer: METRO Romania
Domain:
  • Customer Support - Client Service
  • Retail - Trade
  • Sales
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 14.07.2024
    Remote work: On-site

    Company Description

    • At METRO, we champion independent businesses through our 30 stores and the LaDoiPasi chain. We support local businesses by offering diversified multichannel solutions and developing strong, long-term relationships with retailers and HoReCa customers.
    • We have been building successful careers since 1996, and our Top Employer certification confirms our commitment to constantly improving the experience of our colleagues by creating a safe and stable work environment with opportunities for professional development, including at an international level
    • #METROVIBE reflects the friendly and optimistic working atmosphere! We are always with a smile on our faces, ready to go through any challenge together!
    • We are 4000 #METROCHAMPIONS and we invite you to find out more and join the team!


    Job Description

    • Act as a support for the digital sales team in improving the quality of DISH database and digital customer's online presence
    • Customer Success management: development and support via online trainings of digital customers with professional bundles
    • Performs statistical analysis to advise on business decisions
    • Continualy improve ongoing reporting and analysis process
    • Participate to meetings with business users in order to understand the business requirments and convert the need into flexible intelligence tools

    Qualifications

    • Customer centricity
    • Ability to work independently and also function as a team player
    • Hands-on altitude, detail oriented
    • Experience in working in Excel, PowerPoint
    • Online presentation skills
    • Experience working woth Salesforce.com would be e benefit

    Additional Information

    • We're ready to train and reward you:

    • Lunch and holiday are provided by us through meal vouchers and holiday bonus;
    • Your health is a priority for us, that's why you benefit from private medical insurance;
    • Your performance is rewarded with team or individual bonuses;
    • You get extra days off for various occasions;
    • You have access to psychological, financial and legal counselling for you and your family;
    • You get holiday and special occasion bonuses (Christmas, Easter, 1 June);
    • You get a referral bonus for new #METROCHAMPIONS for our team;
    • You get discounts on medical and sports subscriptions;
    • We value stability and reward it with extra vacation days and loyalty bonuses;

    If you identify with the description, apply and be our new colleague!

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