Contact center Associate

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Employer: DABSTER GROUP
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.07.2024
    Remote work: On-site
    Short company description

    DABSTER GROUP IS A 25 M $ TALENT MANAGEMENT WORKFORCE SOLUTION PROVIDER IN IT AND ENGINEERING.

    Requirements

    C1 Fluency -English with German/Italian/French/Dutch

    Activity: voice (inbound). As a customer service representative, your activities would include handling requests related to reservation cancellations, changes to booking dates, updates to customer information, online check-in support, and providing additional information about prices or specific services not mentioned on the platform. You would also deal with possible customer complaints regarding reservations.

    Responsibilities

    Key Responsibilities
    Deliver exemplary customer service via phone calls / email / social media
    As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle
    queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage
    queries

    Benefits

    • Medical subscription
    • Catering / free lunch
    • Meal vouchers