Customer Experience Ambassador with Italian & English (24/7)

What you need to have:

• fluency in Italian and English, with appropriate market language knowledge (C1 level)
• availability for a full-time position, in shifts covering 24/7 schedule
• availability to work from home
• strong writing and communication skills
• ability to troubleshoot and solve problems creatively and efficiently
• proven ability to be a positive contributor in a team environment
• able to flourish in an ambiguous, high growth tech environment where change is constant
• customer oriented: you have a passion for helping and empowering others
• technology enthusiast: you are comfortable working across platforms and devices

• support all user communities to resolve their inbound inquiries quickly and efficiently
• manage inbound email and in-app messages support through our CRM tool
• guide users’ interactions with the platform in accordance with community guidelines
• educate and build loyalty among new users
• ability to multitask and effective in time management
• analyze and improve complex workflows to operate more effectively
• detect and suggest areas for improvement in all areas of your role
• working collaboratively with peers globally to streamline processes
• review and analyze documents submitted by platform users
• ensure that documents meet client expectations for approval

• Stable job - permanent labor contracts
• Above average fixed salary, performance bonuses
• Monthly meal tickets
• Night shift hours extra-payment
• Gym subscription reimbursement, after trial period
• International career - paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical subscription
• Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

Benefits

• Performance bonus
• Medical subscription
• Trainings
• Courses
• Certifications
• Bookster subscription
• Extra days off
• Flexible work schedule
• Teambuildings / trips
• Parties / company events
• Meal vouchers