Operations Specialist with English and French

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Employer: Swicon IT Services
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.06.2024
    Remote work: Hybrid
    Short company description

    SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

    Requirements

    Salary: 4900 RON NET

    • Operations Specialist applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
    • Able to work independently up to minimal supervision on the recurrent business topics
    • May act as a domain champion and initiate projects addressing business topics of moderate to high complexity
    • Able to understand complex cross-functional business topics and focus on resolution
    • Ensures proper backup and handover during vacation and other absence
    • Applies internal policies to ensure policies and audit requirements are met
    • Bachelor’s degree
    • 1-2 years of related experience in business operations related function of related experience in business operations related function, preferably finance, accounting, or compensation
    • English and French (advanced level)
    • Good Microsoft Office tools knowledge

    Responsibilities

    • Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
    • Reviews the backlog tools in use (e.g. E2E tool, FOM, or any other tool used) on a daily basis and takes actions to bring the delayed orders back in contractual SLAs
    • Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests.
    • Ensures all orders are invoiced and closed in the systems
    • Operations Specialist drives the customer engagement by timely and accurate feedback given to the customer and internal stakeholders on order status and actions taken to optimize the backlog in order to deliver the goods/services with agreed SLAs
    • Provides consultancy and guidance to customer on order management cycle (via phone/ email) and ensures customer is aware of the order acceptance policy..
    • Provide proactive status updates to customer and sales on order, especially on those at risk to be delivered out of SLA
    • Ensures all customer/ partner inquiries are acknowledged within 4 hours, including "status update or no-status-update"
    • Accountable for providing in-time and accurate resolution of all order related escalations, regardless of the level they have reached

    Other info

    • Hybrid worktype
    • Meal tickets

    Monthly salary offered

    4900 RON

    Benefits

    • Medical insurance
    • Meal vouchers

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