Developer Support Engineer - Brasov (Hybrid)

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

● 2 years+ of technical support and software development OR 2-5 years+ experience
in a business or technical analyst role for medium to large scale business software
implementation projects
● Strong analytical and problem-solving skills
● Self-starter — able to come up to speed on complex, difficult concepts with minimal
assistance
● Ability to quickly context-switch between multiple complex work streams
● Instinctive ability to subdivide problems into basic components in order to efficiently
pinpoint the root cause of issues
● Customer-obsessed attitude — a customer advocate, always going the extra mile
● Team player with solid communication and presentation skills
● Proactivity — identify opportunities and take preemptive action against potential
problems
● Continuous growth — permanently look for areas of improvement, make plans on how to
improve them, and execute those plans
● Excellent written and verbal communication in English.

● Support and maintain customers who have implemented the Customer Identity SaaS
solution, resolving technical and non-technical customer issues in a timely fashion
● Operational management of Support tickets
● Build and maintain excellent relationships with clients and achieve the highest level of
customer satisfaction
● Work as part of our extended support team, doing whatever it takes to exceed customer
expectations
● Use your business and technical analysis skills and knowledge of the Development
lifecycle to solve complex issues and promote best practices
● Collaborate with other departments in the company to achieve customer satisfaction

Technical Domain Focus
● Knowledge of software development fundamentals and common architectures
● Knowledge of HTTP, encryption, basic security concepts
● Understanding of authentication and authorization concepts
● Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML,
WS-FED, LDAP, Azure AD, etc.
● Proficient in at least one programming language; ideally JavaScript

• Bonus de performanta
• Certificari/Atestate
• Laptop
• Tichete de masa