IT - Application Support Specialist

Employer: METRO Romania
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.07.2024
    Remote work: On-site

    Company Description

    • At METRO, we champion independent businesses through our 30 stores and the LaDoiPasi chain. We support local businesses by offering diversified multichannel solutions and developing strong, long-term relationships with retailers and HoReCa customers.
    • We have been building successful careers since 1996, and our Top Employer certification confirms our commitment to constantly improving the experience of our colleagues by creating a safe and stable work environment with opportunities for professional development, including at an international level
    • #METROVIBE reflects the friendly and optimistic working atmosphere! We are always with a smile on our faces, ready to go through any challenge together!
    • We are 4000 #METROCHAMPIONS and we invite you to find out more and join the team!

    Job Description

    Your responsibilities:

    • Create and monitor change request/ business requests for local and corporate applications;
    • Provide support and ensure user acceptance tests for ERP / checkout systems;
    • Identify and solve the technical or functional errors (incl. by addressing them to service providers);
    • Create a full suite of requirements, business, technical and non-functional together with all stakeholders;
    • Ensure Business - IT alignment across projects.

    Qualifications

    Your profile:

    • Degree in Computer Science or comparable qualification;
    • At least 2+ years of overall experience with IT infrastructure/IT solutions/IT support;
    • Good knowledge of relational databases and SQL - PL/SQL;
    • Experience in supporting ERP applications;
    • Ability to understand business processes and connect them to IT Systems logic;
    • Ability to understand and prioritize the needs of the customer;
    • Ability to communicate and collaborate efficiently;
    • Proficiency in English;
    • High interest in continuous learning and development (new tools, technologies, methodologies);
    • Ability to create proof of concepts together with the clients;
    • Self-motivation to achieve consistently high quality results;
    • Very good analytical skills and open to ideas and new challenges;

    Additional Information

    We're ready to train and reward you as a #METROCHAMPION:

    • Lunch and holiday are provided by us through meal vouchers and holiday bonus;
    • Your health is a priority for us, that's why you benefit from private medical insurance;
    • Your performance is rewarded with team or individual bonuses;
    • You get extra days off for various occasions;
    • You have access to psychological, financial and legal counselling for you and your family;
    • You get holiday and special occasion bonuses (Christmas, Easter, 1st of June);
    • You get a referral bonus for new #METROCHAMPIONS for our team;
    • You get discounts on medical and sports subscriptions;
    • We value stability and reward it with extra vacation days and loyalty bonuses.

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