Automated Operations Engineer with French

Employer: Ericsson Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Timisoara
  • Updated at: 24.07.2024
    Remote work: On-site
    Short company description

    At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

    Requirements

    About this opportunity
    As an 1st level Operations Telecommunication Engineer with French, you will be able to combine deep network knowledge with analytical, customer-service, and organizational leadership to make sure our networks are running as smoothly as possible.

    Responsibilities

    Responsibilities:

    • 24/7 Monitoring and 1st level troubleshooting of the RNC/BSC Radio and Mobile Access Service of one of the most prominent Telco Operators in France.
    • On-the-spot management of incidents by ensuring follow-up and/or escalation in line with the resolution objectives.
    • Handling fulfillment of requests around the clock, carrying out transmission cuts of a radio site in accordance with instructions and requirements. On-site attendance management and field coordination.
    • Managing localized and non-localized customer complaints with maximum end-to-end autonomy ( e.g. call interruptions, degradation of voice quality, speed ratings and/or VMS pb, SMS, unreachable number, etc)
    • On-site Attendance Management
    • 24-hour call pick-up for incident handling

    Key skills:

    • Good understanding of telecommunication networks and network elements;
    • Capability to manage and organize information systematically, making it easily accessible and understandable.
    • Strong verbal and written communication skills are essential for effectively sharing knowledge and collaborating with team members.
    • Familiarity with Ericsson/Huawei Equipment
    • Scripting knowledge, familiarity with command line
    • Fluent English written and spoken.
    • Intermediate French knowledge ( B2 level) and availability to improve it on the job and via internal courses.
    • Availability to work in shifts



    Perks:
    We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.

    Here are some of our benefits:
    • 25 + vacation days and additional 2 days off per year for personal time;
    • Flexy time and hybrid ways of working, with additional support for home office from the company;
    • Medical subscription for you and your close family;
    • Life and accidents insurance coverage;
    • Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
    • Short and long term variable pay plans available company wide;
    • Other programs:
    - rewards and recognition program to appreciate and be inspired by others;
    - refer a friend and choose to work with those close to you;
    - internal communities of CSR Volunteers and sports teams;
    • Learning platforms and programs to develop your skills, as well as curated external content from various libraries.

    Why join Ericsson?
    At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

    Benefits

    • Performance bonus
    • Annual bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Life insurance
    • Gym membership
    • Trainings
    • Courses
    • Extra days off
    • Flexible work schedule
    • Laptop
    • Mobile phone
    • Meal vouchers
    • Holiday vouchers
    • Cultural vouchers
    • Gift vouchers

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