Customer Care Agent with German

Short company description

Requirements

Advanced German level minimum C1
Excellent interpersonal and communication skills
Customer Centricity
Attention to details
Proven track record of working and achieving targets
Ability to handle and analyze a large amount of information
Proactive attitude and team spirit
Good MS Office skills

Responsibilities

Perform front office activities
Answer telephone inquiries from customers (physical clients or agencies) regarding roadside assistance
Create roadside assistance claims, coordinate with service providers to ensure help arrives at the exact location and agreed upon time
Perform outbound calls to clients and service providers after the claim has been resolved
E-mail communication within claims department
Use system to check claims required by customers

Other info

The benefits we offer, besides our great way of living at work, are:

Foundation:

Monthly transportation allowance
Meal allowance
Subscription to private medical services provider
Gift tickets for Easter and Christmas

Health and Well-being:

Gym Discounts or vacation vouchers
Additional vacation days based on seniority in AZP
Corporate seminars


You grow:

Local and International Career opportunities
5 different Volunteering Teams you can be part of
Wide training curricula
All you can read with LinkedIn Learning & Bookster

Attractive compensation package:

Fixed salary compensation + performance bonus