End User Technology Specialist
Tenneco Inc., a $17 billion global manufacturing company, is pioneering global ideas for cleaner air, and smoother, quieter and safer transportation. We're one of the world’s leading designers, manufacturers and distributors of Ride Performance, Aftermarket, Powertrain and Clean Air products and technology solutions for diversified markets, including light vehicle, commercial truck, off-highway equipment and the aftermarket.
Tenneco is present in Romania with the Global Shared Services Center in Bucharest and also with the Federal Mogul Braking products plant in Ploiesti, Prahova.
What will make you successful
Education: 4 year University degree (BS, BA, or equivalent) in Computer Science, Engineering, or Mathematics. Master Degree in related field desirable.
5+ years of hands-on Operations Support experience.
5+ years experience with End User Technologies in medium to large scale global enterprises (30,000+ endpoints).
Good knowledge of ITIL framework and management of SLO in ServiceNow
Good knowledge of Intune architecture with hands on experience in Intune.
Good experience in multiple endpoint technologies including Windows 10 & 11, Microsoft Endpoint Configuration Manager, Active Directory, Group Policy Objects, BitLocker, Microsoft Defender for Endpoints, InsightVM Rapid7, M365 Apps, Teams, PowerShell, certificates, web browsers.
Functional knowledge of infrastructure and application technologies and concepts and how they relate to delivery and maintenance of services such as software packaging & deployment, operating system deployment & upgrades, patching process, vulnerability remediation, networking, messaging, printing, online collaboration.
Ability to communicate complex technical concepts to non-technical audiences.
Ability to work collaboratively with both technical and non-technical resources to design and implement solutions.
Excellent communication and presentation skills.
Ability to work successfully as part of a global, virtual team.
Industry certifications and having experience in a global manufacturing organization are a plus
Ability to work independently and to effectively prioritize work for contractors and consultants.
What you will do:
Executes transition from on-premise Active Directory to Microsoft Entra ID environment (aka Azure hybrid-join) and MECM transition to Intune Co-management
Migrates workflows from MECM to Intune: Endpoint Analytics, Content Delivery Optimization, Conditional Access, BitLocker, Microsoft Defender for Endpoints.
Participates in the development and maintenance of technology roadmaps.
Helps to define and measure KPIs to maintain health of services.
Participates in initiatives to evolve technologies and drive continuous improvement of services.
Submits change requests as part of change management.
Specifies and maintains technology standards.
Acts as escalation point for complex issues related to areas of expertise (3rd level support).
Collaborates with all areas of IT to design and implement solutions.
Leads project planning and execution for mid-sized infrastructure projects.
Provides technical leadership as part of cross-functional project teams.
Develops of procedures for support and maintenance of technologies for enterprise regional support teams.
Participates in 24x7 on-call rotation for service outages and escalations.
Participates in recovery, maintenance, and project activities outside normal business hours.
Mentors junior team members.
Collaborates with managed service providers used to deliver services.
What we offer
We want to make you feel welcomed, challenged and inspired and so we’ve made sure to carefully put together a blend of benefits to ensure your personal and professional growth and also your integration into a pleasant day-to-day working environment.
- Medical subscription
- Bookster subscription
- Choose your benefits within a maximum budget
- Flexible work schedule
- Parties / company events