Customer Service Specialist with French

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Employer: Genpact
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Iasi
  • Updated at: 27.10.2023
    Job remote: On-site
    Short company description

    We are Genpact.

    Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients' businesses and shape their future. We're guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Global Fortune 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our clients and their customers, running digitally enabled operations and applying our Data-Tech-AI services to design, build, and transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.

    Genpact in Romania

    With more than 4,000 employees in our Bucharest, Cluj-Napoca, and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance, and Trust and Safety.
    On May 11, 2023, Genpact was awarded as the “New Entrant of the Year” at the PIN Awards Gala in Iasi, an award that celebrates its rapid growth and new presence in the region. On May 24, Genpact was announced as the winner of the Top Digital Transformation Services Provider award at the Romanian Business Services Forum & Awards 2023!
    On June 15, our team received multiple awards at the ABSL Gala in Romania. We are honored to have won the prestigious Business Leader in Customer Experience award for our Mystery Case Study, a solution that allows our clients to stand out in a competitive marketplace and forge enduring connections with their customers. Additionally, we secured 2nd place for Business Leader in Business Excellence and 3rd place for Business Leader in Talent Development.
    Genpact Romania was recognized as the third most desired employer in BPO and shared services by Catalyst Solutions in 2022 and was also awarded by HR Club as the winner of the Human Resources Strategy category during the Gala of Awards for Excellence in Human Resources in Romania in March 2022.
    A constantly growing company
    Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

    Why Genpact?

    We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.
    We offer our workforce flexible work-life balance and a work-from-anywhere model. We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, TalentMatch, to match individual skills and job aspirations with existing and future job opportunities within the company.

    Work from the office, home, or just about anywhere

    We’ve reimagined and redesigned our business model into a hybrid one that allows our employees to work from anywhere within the geographies we operate in while we make use of our offices as spaces for social interaction and collaboration.
    In Bucharest, our office is located in the Hermes Business Park, a mere 300 m from the Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including 6 state-of-the-art relaxation rooms, 400 parking places, bicycle parking with showers and a kindergarten.
    In Cluj, the Genpact office is located in the Riviera Business Center One, and has 4 floors, 4 cafeterias, and 2 relaxation rooms.

    Interested? Find out more at genpact.com/careers

    Requirements

    Bilingual with: Minimum upper intermediate (B2) in French
    And English Level Upper Intermediate (B2) or Intermediate (B1)
    Education qualification: High School and above.
    0 to 6 months of customer service experience, it will be an advantage.
    Excellent communication and customer service skills
    Strong problem-solving and analytical skills
    Ability to work independently and as part of a team.
    Ability to work under competitive environment and meet the business requirements.
    Proficient in using computers and social media applications.

    Responsibilities

    Capable of ensuring policy/legal compliance and safety of content uploaded to the platform.
    Preferably familiar with the social media industry and content moderation practices.
    Flexible to policy changes, shifting schedules and dedicated to standard operating protocols.
    Answering customer inquiries via phone, email, chat, or social media
    Assist with Customer issues and providing solutions.
    Escalating complex issues to Tier 2 or 3 support.
    Maintaining a positive and professional attitude.
    Adhering to company policies and procedures.
    Keeping up to date on company’s products and services.
    Gathering customer feedback and identifying areas for improvement.
    Participating in training and development programs.
    Supporting marketing and sales initiatives.

    Other info

    What can we offer?

    Attractive salary.
    Stable job offers - employment contract.
    Work in a multicultural environment.
    Various trainings (project specific & soft skills)
    Possibility of development.
    Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).