Collections Officer with French

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work. Here, you'll match your ingenuity with the latest technology to make incredible things. You will work for one of top 3 companies in software industry with branches all over the world.

We are looking for Finance enthusiasts with good communication skills gained in Customer Service/BPO/Call Center area. Being part of this team, you will work from Monday-Friday, 09:00-18:00, in a hybrid way, in Bucharest or Brasov. Please be aware that in the transition period you will work fully from the office in Bucharest/Brasov. After transition period, you will work hybrid.

Skills that make your work successful:

• You are fluent in French & English;
• Excellent communication and interpersonal skills;
• MS Office Excel skills;
• Experience in Customer Service, phone contact with customers, complaints solving and cash collecting would be an asset;
• Positive attitude and flexible, especially in the period of month/quarter/year-end closing.

Every day is a process of growth, being responsible of:

• Responsible for collecting based on agreed upon criteria with client;
• Responsible for calling, emailing & making payment arrangements with customers;
• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records;
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments;
• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives;
• Escalate unresolved issues to management timely and follow through issues until final resolution;
• Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables;
• Meet monthly collection targets;
• Be proactive and innovative with ideas to improve service / deliverables to the client;
• Overtime and On-Call may be required;
• Local holidays are observed.

How we truly care:

• Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.
• Travel virtually around the globe, working in a diverse and multicultural environment.
• Benefit from health insurance and support from a mental health therapist, to keep your life balanced.
• Have fun while working, participating in internal company events, sports activities and community initiatives.
• Save money doing the things you love, having access to different discounts on products and services.
• If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.
• Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!

• Bonus de performanta
• Abonament medical
• Asigurare medicala
• Asigurare de viata
• Pensie privata
• Training-uri
• Abonament Bookster
• Plata / compensare ore suplimentare
• Poate alege beneficiile dorite in limita unui buget
• Petreceri/evenimente companie
• Laptop
• Fun / Relax Area
• Tichete de masa
• Tichete de vacanta
• Tichete culturale
• Tichete cadou