Customer Support Tech Advisor with German & English

This job is no longer active!

View all jobs Concentrix + Webhelp active

View all jobs Customer Support Tech Advisor with German & English active on

View all jobs Customer Support - Client Service active on

Employer: Concentrix + Webhelp
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 30.10.2023
    Job remote: On-site
    Short company description

    We are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands. We put our people at the center of everything we do, and we give them the resources to make the most of their time with us.


    We’ll be a great match if you:

    - Are native or proficient both in German & English
    - Have good technical skills and knowledge on how different devices work (phones, laptops, tablets etc.)
    - Focus on proactivity, self-motivation, and a solution-orientated mindset within a team   
    - Are available to work part-time/full-time from our office in Bucharest


    As a Customer Advisor in our team, you will:

    - Review customer requests and expectations and respond to them according to their needs and situations (ex. different issues regarding mobile devices, laptops etc.)
    - Manage multichannel interactions (voice, email, chat) to ensure a consistent customer experience  
    - Learn how to use software solutions specific for telecommunications industry that improve people’s lives  
    - Effectively manage all incoming incidents in a customer service environment
    - Grow with the team and share achievements together   

    Other info

    What we offer you:

    • Performance bonus
    • The option to choose from a board range of flexible benefits through MY Benefit Platform
    • Medical subscription
    • Bring-a-friend (referral) bonus
    • Full paid training about the project you will be working on
    • Career development program, specialized courses
    • Opportunities for a career abroad through the Webhelp International Mobility Program


    • Performance bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Trainings
    • Courses
    • Bookster subscription
    • Choose your benefits within a maximum budget
    • Teambuildings / trips
    • Parties / company events