Customer Support Representative for Logistic Department

Talent Stream is looking to join forces and place candidates who:
- Have minimum three (3) years worth of experience
- Throughout their career, have achieved excellent results they are proud of
- Are looking for the right organization where they can make a long-lasting, positive contribution

Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

-Bachelor’s degree
-Good verbal and written communicational skills in English
-Skilled in SAP or similar program
-Technical skills
-Good in setting priorities and well organized
-Flexible and ready to finish the job on time

-Enter the incoming orders, whether manual or electronic, to ensure fast, accurate order management in line with world class customer service.
-Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order
-Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with -External Sales, Finance and the Supply Chain
-Assist Customers with order progression and supply chain issues.
-Handle order fulfillment tasks.
-Provide order and delivery status to Customers.
-Record Customer complaints and requests for Customer product returns.
-Promote digital tools towards customers using templates
-Support in executing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, as requested by Leadership where required
-Sending orders to forwarders related to local / international deliveries
-Translation and preparation of products import
-Invoicing and sending invoices to the customers
-Scanning of documentation and archiving in related systems
-Price and availability related answers to direct customers
-Maintain and update data in SAP

750 - 850 EUR

• Abonament medical
• Asigurare medicala
• Training-uri
• Cursuri
• Tichete de masa