Customer Support with French

Angajator: SC ExlService Romania Private Limited SRL
  • Contabilitate Finante
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Cluj Napoca
  • Actualizat la: 30.09.2023
    Job remote: On-site
    Scurta descriere a companiei

    EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.


    What are we looking for?
    Good communication skills in French (written & spoken both B2/C1)
    Good command of English is also required (/B1B2)
    Good computer navigation skills with knowledge of Microsoft Office
    Very good business writing skills
    Strong written and oral communication skills


    The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements.
    Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
    Handling incoming calls for customer servicing activities, providing extraordinary customer service.
    Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
    Performing website troubleshooting support to customers.

    Alte informatii

    Monthly Bonus for performance
    Monthly Fidelity Bonus
    Monthly Lunch tickets
    Private medical insurance
    Monthly Transport allowance
    Full-time and indefinite employment contract
    Building a career within a multinational team.


    • Bonus de performanta
    • Abonament medical
    • Abonament stomatologic
    • Abonament la sala sport
    • Training-uri
    • Cursuri
    • Certificari/Atestate
    • Decontarea transportului
    • Discount produse companie /companii partenere
    • Plata / compensare ore suplimentare
    • Petreceri/evenimente companie
    • Laptop
    • Tichete de masa