Customer Support with French

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

What are we looking for?
Good communication skills in French (written & spoken both B2/C1)
Good command of English is also required (/B1B2)
Good computer navigation skills with knowledge of Microsoft Office
Very good business writing skills
Strong written and oral communication skills

The main responsibility of this role is servicing inbound calls from online business travel clients needing website navigation and e-invoicing assistance in making online corporate travel arrangements.
Processing Navigation Support and E-invoicing requests using client specific applications and any other systems/ tools required to complete the tasks, received either via calls or emails.
Handling incoming calls for customer servicing activities, providing extraordinary customer service.
Password reset, end to end navigation on the booking tool to create a booking, replicating the client booking and if required.
Performing website troubleshooting support to customers.

Monthly Bonus for performance
Monthly Fidelity Bonus
Monthly Lunch tickets
Private medical insurance
Monthly Transport allowance
Full-time and indefinite employment contract
Building a career within a multinational team.

• Bonus de performanta
• Abonament medical
• Abonament stomatologic
• Abonament la sala sport
• Training-uri
• Cursuri
• Certificari/Atestate
• Decontarea transportului
• Discount produse companie /companii partenere
• Plata / compensare ore suplimentare
• Petreceri/evenimente companie
• Laptop
• Tichete de masa