IT Local Support
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Euro Games Technology is looking for An IT Local Support professional who makes sure that our company’s computer software and hardware remain functional and accessible for all our employees. IT Support staff also gets new employees up and running on the software they need to complete their assigned job duties. In addition, they may spot signs of hardware problems before they escalate, allowing your company to replace aging equipment before failures occur.
PC: Windows XP, 7, 8, 8.1, 10 (basic Linux and MAC knowledge is welcome);
High-level knowledge of commonly used software, hardware, and applications;
Fluent in English at an advanced level (written and spoken);
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language;
Analytical and problem-solving skills to troubleshoot and diagnose issues;
Time management skills to provide updates and fixes within a promised time frame;
Multitasking skills to assist multiple employees at once, in times of high workload;
Observational skills to recognize warning signs that indicate potential problems;
Customer service skills to interact professionally and positively with employees and coworkers;
Cisco Certificate (CCNA).
The primary focus of someone working as an IT Local Support is ensuring that a company’s employees can properly use software and hardware to complete their daily tasks;
Resolving IT support requests from employees, including but not limited to email configuration, software installation, proxy, backups, and shared folders;
PC peripherals setup (printers, VoIP phones, VPN routers, etc.);
Hardware: ordering, building, diagnosing, repairing;
Software: OS and Software Installation, Configuration, Firewall Protection Setup, Switch and Router Configuration, Intranet Management;
Analyzes and makes proposals for optimization of IT operations.
Founded in 2002 and headquartered in Bulgaria, Euro Games Technology (EGT) has always prided itself on a reputation of being amongst the most progressive companies in the global gaming industry. Its main focus is developing, producing, selling, and technical support to a diverse range of products. Today its global distribution network includes dealerships in 25 countries and most of its portfolio models are installed in over 85 jurisdictions in Europe, Asia, Africa, and North, Central, and South America. EGT’s headquarters and manufacturing facilities are spread across 7 buildings of around 51,448 sq. m and its team includes over 2,100 employees.
Within the main product scope of the company are the high-performing and modern slot gaming machines, the thrilling mystery and progressive jackpot systems, the diverse and ever-enriching library of multigame mixes, the highly effective VLT, and casino management systems. Apart from its core slot business Euro Games Technology has established the subsidiaries EGT Multiplayer, which specializes in multiplayer solutions; EGT Interactive, serving the iGaming market exclusively; EGT Digital, which focuses on all online gaming verticals, including sports, betting, and lottery; and EGT Steel Production that makes the housings and all metal components for the slot cabinets. Every year numerous new products and games are released by all affiliates of EGT, building on its 360-degree portfolio.
Every year EGT takes part in numerous international exhibitions.
The company’s technical achievements and key product novelties are presented each year at some of the most prestigious international gaming exhibitions, like ICE London, G2E Las Vegas, G2E Asia, Peru Gaming Show, FADJA Colombia, SAGSE Argentina, ExpoJoc Valencia, Irish Gaming Show, Fer-Interazar Madrid, Indian Gaming Show, Entertainment Arena Romania, Belgrade Future Gaming, BEGE Expo Sofia, ICE Africa, etc.
The company’s products are certified by various international regulatory agencies and testing laboratories, including GLI and SIQ.
Euro Games Technology is a member of the Gaming Standards Association (GSA), the Association of Gaming Equipment Manufacturers (AGEM), the Bulgarian Chamber of Commerce and Industry (BCCI), and the Bulgarian Gaming Association (BGA). The company has obtained international certificates from various regulatory agencies and testing laboratories, including GLI, SIQ, and BMM, assuring the compliance of its products with the requirements of many different jurisdictions. EGT has implemented a quality management system according to ISO 9001:2015 that is certified by Lloyd’s Register Quality Assurance and achieves operational excellence also thanks to the enterprise resource planning software SAP.
We inform you that through your application submitted for this position, you express your consent to the processing of personal data contained in your resume. We also inform you that under Law 677/2001 on Personal Data Processing, you have the right to information, the right to access/update your personal data, and the right to oppose at any time the processing of personal data and request the deletion of your information from our databases.
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