IT Customer Support

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Angajator: ALTEN Romania
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 27.09.2023
    Job remote: Hybrid-Mixt (Partially Remote)
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.


    Spoken languages: fluent French and English (B2/C1);
    Technical college or university is not mandatory as necessary training will be ensured;
    Working experience with Easyvista or ServiceNow tools, Windows 10, Office 365;
    Excellent customer service abilities: client orientation, active listening and interpersonal skills;
    Ability to work in a dynamic environment and multitask;
    Availability to work in day shifts.


    Ensure assistance to users concerning one or multiple technical domains while giving precise answers;
    Effectuate, if necessary, an escalation to the appropriate competence team;
    Intervene remotely (by telephone, email) and punctually with the user;
    Participate in the team’s skills development;
    Respond to requests (calls);
    Qualify requests according to terminology;
    Treat requests according to procedures;
    Provide answers adapted to the request and the needs of the user;
    Assure files follow up (history);
    Participate to permanent training of the team.


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