IT Customer Support

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

Spoken languages: fluent French and English (B2/C1);
Technical college or university is not mandatory as necessary training will be ensured;
Working experience with Easyvista or ServiceNow tools, Windows 10, Office 365;
Excellent customer service abilities: client orientation, active listening and interpersonal skills;
Ability to work in a dynamic environment and multitask;
Availability to work in day shifts.

Ensure assistance to users concerning one or multiple technical domains while giving precise answers;
Effectuate, if necessary, an escalation to the appropriate competence team;
Intervene remotely (by telephone, email) and punctually with the user;
Participate in the team’s skills development;
Respond to requests (calls);
Qualify requests according to terminology;
Treat requests according to procedures;
Provide answers adapted to the request and the needs of the user;
Assure files follow up (history);
Participate to permanent training of the team.

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