Senior Operations Associate

The Senior Operations Associate at Veeam is responsible for assisting with project coordination, reporting and file management.

Responsibilities

• Provide coordination, logistics and operational support for training programs, events, projects and workstreams for the EMEA Sales Acceleration Team

• Work with internal trainers and outside vendors on organising trainings that meet all necessary requirements: search the venues, book conference rooms, deal with outside vendors and payments, if necessary, work with outside vendors on printing participant's materials

• Provide training session (Teams/Zoom) production where needed including monitoring chat, documenting participants, preparing recordings and extracting reports

• Consult with the Sales Acceleration team and stakeholders on planning of upcoming training sessions, programs and the needed communications, invitations, etc.

  • Provide additional support where help is needed regarding data collection, content review and preparation, dry-runs, confirmation of stakeholders, etc.

• Coordinate other needed logistics and training coordination support including, but not limited to:

  • Supply ordering and inventory management

  • Updating the information pages/libraries on the internal resources

  • Shipping/printing requests

  • Ordering for training giveaways

  • Program and process documentation as needed

  • Monitor onboarding training learning assignments

  • Book conference rooms and complete room setups needed for training events

  • Ensure all necessary supplies, printed materials and resources are available for onsite and virtual training events

  • Provide administrative support to EMEA Sales Acceleration team as needed

  • Updating Sales Acceleration Global training calendar in SharePoint

  • Providing materials after the training to attendees (feedback forms, etc.)

  • Supporting debrief analysis and recommendations for improvement where possible

• Manage the projects' finances in Coupa payment system: work with the invoices and contracts, track payments and contracts

• Serve as a team resource for learning reporting and monitoring of quarterly learning plans

  • Run standard and ad hoc reports and format presentation data as required

Requirements

• Bachelor's Degree required (a combination of education and experience will be considered)

• 1-3 years of experience coordinating and supporting activities and functions at a departmental level

• Experience with software tools including Microsoft Project, Microsoft Office, Microsoft SharePoint; sales force automation tools such as Salesforce.com highly desired

• Comprehensive knowledge of process, project and program management and the ability to apply them when solving operational issues

• Ability to effectively communicate and collaborate with a diverse range of people and job functions

• Planning and process analysis

• Analytical Thinking

• Excellent written and verbal communication skills

• Adaptability/Flexibility

• Strong interpersonal and relationship skills

• Excellent time management skills

• Ability to work independently and adapt to a fast-changing environment