Support Supplier & Claim Management Responsible - Remote
...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
Preferable degree in industrial engineering or business administration;
Area of expertise/ qualifications: Customer Claim Management, Supplier Quality Management;
Knowledge: SAP R3, MS Office (explicit Excel);
Language skills: English advanced and German beginner;
Soft skills: Communicative, resilient, self-motivated and customer oriented.
Performing pre-screening of complaint cases based on defect classifications in the SAP QM interface;
Processing of clear warranty cases as defined in the group guide;
Triggering of subsequent deliveries/credit notes;
Supervising quantity difference, obvious wrong delivery, 0-KM error;
Providing active feedback of clarification statuses to sales units and direct customers;
Tracking ongoing clarification cases, e.g. claim lists for the First Proof process;
Assigning lump sums of guarantee;
Reporting for service campaigns.