Service Owner Simulation Services - IT (TM)

Job Description

• Provides input in service attributes such as performance and availability etc;
• Represents Simulation tools Services (e.g. Matlab etc) across the organization;
• Point of escalation(notification) for major incidents for the service;
• Gathering service level requirements from the customer and provides input on Continuous service improvements (CSI);
• Moderates internal (within IT organization) and external (with customers) Service review meetings;
• Ensuring the service entry in the Service Catalog is accurate and is maintained;
• Negotiating and maintaining SLAs with the customer;
• Participation in IT projects in collaboration with the Business Units to optimize services, processes and tools;
• Analysis of usage and implementation of enhancements for the managed services;
• Define and keep track of service budgets (Licenses consumption etc).

• Technical University level background;
• Experience with managing IT Services;
• IT Service Management skills and ITIL knowledge required;
• Experience in software distribution, packaging;
• Experience with MATLAB would be an advantage;
• Experience managing Linux or Windows servers would be considered an advantage;
• Good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa;
• Good vendor management skills;
• Good communication and negotiations skills.

What we offer:

Pay for Performance:

• Achievement Bonuses and Rewards;
• Recommendation Bonuses for new team members;
• Flexibility Program including flexible hours and mobile work.

Wellbeing:

• Health & Wellness (Private Health Insurance, Life Insurance, Sport activities etc.);
• Different discounts (glasses, tires, medical, shopping);
• In-house restaurant & coffee corners.

Life-Long Learning:

• Technical, Soft Skills & Leadership trainings;
• Dedicated Programs and Conferences;
• Free Language Courses (English, German, French etc);
• Access to e-learning platforms;
• Career development opportunities (local and international);

Ready to drive with Continental? Take the first step and fill in the online application.