Service Owner GitHub - IT (TM)

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Employer: Continental
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 20.09.2023
    Job remote: On-site

    Job Description

    • Provides input in service attributes such as performance and availability etc;
    • Represents GitHub services across the organization;
    • Point of escalation(notification) for major incidents on GitHub Services;
    • Represents the services in Change Advisory board meetings;
    • coordinates support team to solve incidents and problems, and implement changes;
    • Host/moderate regular discussions with internal customers;
    • Define and keep track of service budgets (HW acquisition, external support providers etc);
    • Participation on development and implementation of service improvement solutions relevant to GitHub Services in Agile/CI project and daily operations;
    • Maintain on-premises and AWS cloud infrastructure by applying security patches or hotfixes;
    • Monitor the service performance and take proactive measures whenever is necessary.

    • Experience in application support, tool administration and service tasks;
    • Experience in managing Linux servers: Redhat/ Oracle Linux/ ubuntu etc;
    • Experience with AWS Management Service (Cloud Watch, EC2, RDS etc);
    • Experience with Github Enterprise administration is considered an advantage;
    • Knowledge about scripting languages including Shell;
    • Knowledge about Agile Methodologies (SCRUM/Kanban);
    • Good understanding of the IT Service Management Processes;
    • Excellent interpersonal, verbal and written communication skills with strong customer focus;
    • English (fluently), German is a plus;
    • Strong communications and interpersonal skills required.

    Additional Information

    What we offer:

    Pay for Performance:

    • Achievement Bonuses and Rewards;
    • Recommendation Bonuses for new team members;
    • Flexibility Program including flexible hours and mobile work.


    • Health & Wellness (Private Health Insurance, Life Insurance, Sport activities etc.);
    • Different discounts (glasses, tires, medical, shopping);
    • In-house restaurant & coffee corners.

    Life-Long Learning:

    • Technical, Soft Skills & Leadership trainings;
    • Dedicated Programs and Conferences;
    • Free Language Courses (English, German, French etc);
    • Access to e-learning platforms;
    • Career development opportunities (local and international);

    Ready to drive with Continental? Take the first step and fill in the online application.

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