Customer Care Advisor with Italian English! (Remote)

Employer: TELUS International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 22.07.2024
    Remote work: Remote
       

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    Join our newest support team in Romania as a Customer Care Advisor with Italian & English!

    What we expect from the ideal candidate:

    • Advanced (C1) level of Italian, Medium (B2) level of English
    • Availability for a full-time schedule: Monday-Sunday, 09:00-21:00
    • Availability to work from home, anywhere in Romania
    • Education level: minimum BAC degree
    Desired skills, competencies and knowledge: Technical knowledge and expertise:
    • Professional and/or personal technical troubleshooting experience
    • Familiarity with iOS and/or macOS, or comparable technology, is preferred
    • Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
    • Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
    • Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time 
    Customer service focus:
    • Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
    • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
    • Obsesses over the customer experience and constantly strives to exceed their expectations
    • Able to communicate clearly and effectively, both written and verbal (in required language)
    • Able to effectively tailor communication and style to different audiences and read verbal and non-verbal cues
    • Approaches problems flexibly and is able to adapt and modify approach without compromising outcome 
    Learning aptitude:
    • Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
    • Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
    • Stays curious and inquisitive in the pursuit of professional excellence
    • Effective time management strategy including ability to multi-task, prioritize, organize and balance workload 
    Resilience:
    • Able to self manage and work independently in a fast-paced and highly-demanding environment
    • Embraces repetition of core job duties, yet eager to take on more responsibility when needed
    • Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
    • Self-awareness to identify, address and manage navigating through challenges associated with the role
    • Remains focused and poised despite criticism and setbacks
    • Eager to receive feedback, embraces coaching and demonstrates changes as a result
    • Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
    In this role, you would offer support to Italian speaking clients and:
    • Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal 
    • Answer customer inquiries and resolve customer issues in an efficient and timely manner
    • Isolate and resolve complex technical issues through appropriate troubleshooting methodology
    • Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time 
    • Multi-task, prioritize, organize and balance workload 
    • Approach problems flexibly, adapt and modify approach without compromising outcome 
    We offer:
    • Working from home, from any location in Romania
    • Stable job, in a multicultural fast-growing environment
    • Above-average fixed salary, performance and tenure-based bonuses, depending on the position
    • Monthly meal tickets
    • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
    • Private medical subscription coverage
    • Extra health benefits: special discounts for dental care and optical services with our partners
    • Reimbursement for your public transportation subscription, after the trial period (if you work from office)
    • Gym subscription reimbursement, after the trial period
    • Free subscription to the Bookster virtual library
    • Dedicated psychologist available for free sessions (online or face to face)
    • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
    • Paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​
     

    Benefits

    • Performance bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Dental subscription
    • Gym membership
    • Trainings
    • Courses
    • Certifications
    • Bookster subscription
    • Remote work allowance / Utilities reimbursement
    • Extra days off
    • Flexible work schedule
    • Teambuildings / trips
    • Parties / company events
    • Fun / Relax Area
    • Meal vouchers
    • Gift vouchers

       

    You can apply to this ad only with your hipo.ro account, without creating a CV.

    Completing the web form for a new account on hipo.ro takes 2 minutes or you can go even faster by importing your data from Facebook or Linkedin.

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