IT Support Engineer

GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success.

Your experience should include...
• 2+ years of experience supporting Technical and Customer Facing employees in the office and remote
• Experience with Microsoft Windows desktop administration and networking
• Experience with workstation and laptop hardware, Cisco phones/VOIP software, and printers
• Understanding of business-grade IT Security/Anti-Virus, VPN, and on-site and remote provisioning
• Network patching and wireless troubleshooting
• Ability to self-manage and make the best support decisions for employees with limited supervision
• Logical fault finding, with the ability to prioritise and multi-task
• Outstanding customer-focused attitude with strong communications skills
• Good English skills – both verbal and written

You might also have...
• Knowledge of the following tools: Slack, Zoom, O365, OS knowledge of Windows and MacOS
• Experience supporting conferences and meetings of various sizes (A/V support, streaming troubleshooting, etc.)

What you'll get to do...
• Monitoring of user issues reported to Internal IT and addressing requests in a timely fashion
• Maintaining a high level of customer happiness within the business
• Focusing on first-contact resolution to get employees back up and running quickly
• Supporting colleagues face-to-face in Iasi and remotely supporting our employees throughout EMEA
• Maintaining a professional image for the business at all times
• Escalation of issues to relevant teams where appropriate
• Documentation of issues appropriate for our internal and self-service knowledgebase
• Participation in small project(s) / IT improvements

We've got your back...  We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritise integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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