Customer Support Specialist with foreign languages

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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Gi Group is looking for Customer Support Specialist with foreign languages for the "Digital Power Department"of our global client acting in the field of telecommunications and IT.


Location: Bucharest / Timisoara

Schedule: Full-time, Full-office, Monday – Friday, 10:00-18:30


Requirements:

- Education: University degree;
- More than 1-year customer support experience;
- Fluency in English with minimum B2 level in German/ Italian/ Dutch/ Polish/ French/ Turkish;
- Good customer communication skills;
- Being interested / motivated to learn about renewable energy;
- Power system or renewable energy industry related experience (For candidate who speaks only English).

Responsibilities:

- Responsible for level 1 technical support, provide solution to customer via email, phone and other channels;
- Output customer issue analysis report, improve customers’ satisfaction;
- Onsite support for major or critical problems.

We Offer:

- Motivational salary package;
- Performance bonus, multiple incentive bonus;
- Language bonus (for German/ Italian/ Dutch/ Polish/ French/ Turkish );
- Transport /Phone allowance;
- Meal vouchers;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Training;
- Life time learning environment and tools;
- Opportunity to go abroad on business trips to customer site and offer onsite support.


Interested persons are encouraged to apply to this announcement.