Feature Engineer - Process Manager

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Employer: Euro-Testing Software Solutions
  • Banks - Financial Institutions
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 26.09.2023
    Job remote: Hybrid-Mixt (Partially Remote)
    Short company description

    Euro-Testing Software Solutions is a privately-owned software company specialized in Full-Service Software Testing, Penetration Testing, Vulnerability Identification & Management, Application and Data Security, Static & Dynamic Code Analysis as well as, DevOps/DevSecOps, Robotic Process Automation, Implementation and Customization for Atlassian and Micro Focus (HPE) products.


    - Bachelor degree (preferably technical)
    - Minimum 5 years’ experience in IT with minimum 3 years’ experience in a previous ITSM role (preferably with direct responsibility for process design, execution and continual improvement) and minimum 1 year experience in a previous role that involved Change Deployment activities
    - Applied knowledge of IT processes (as defined by ITIL)
    - Proficiency with MS Excel, PowerPoint, Word & Visio
    - Experience with Agile and DevOps principles
    - Ability to work with stakeholders from different levels of the organization
    - Excellent written and verbal communication skills and fluency in spoken and written English (with knowledge of technical terms)
    - Other tools knowledge (ITSM tools, Sharepoint, Confluence) is a plus
    - ITIL/Lean Six Sigma/COBIT certification is a plus
    - Ability to work under minimum supervision in a complex and dynamic environment


    - Design, document and release IT processes by following the ITIL methodology, in alignment with stakeholders
    - Perform desk research and organize discovery sessions with process Subject Matter Experts in order to design processes
    - Ensure the newly designed local processes are fit for purpose, efficient and effective and aligned with the minimum standards, policies, processes, and frameworks
    - Define process metrics
    - Collaborate with Performance Manager & Data Analyst for implementing process metrics
    - Document process and submit it for approval
    - Create awareness for designed & approved processes via dedicated sessions and materials readily available for main stakeholders
    - Ensure process documentation and related work instructions are correctly stored and communicated across the organization
    - Collaborate with Knowledge Manager and provide support for building process trainings
    - Analyze process performance indicators, identify trends and patterns and generate improvement ideas
    - Collaborate with Continuous Process Improvement Manager and coordinate the end-to-end review of the existing processes as per the agreed calendar and manage stakeholder communication across multiple lines of business on process changes
    - Attend process guilds
    - Communicate any change related to the processes
    - Act as SPOC for any process clarifications required by the organization
    - Focus on closely monitoring and providing support for the Change Deployment management process and for identifying and implementing improvement actions associated to this critical process