Feature Engineer - Process Manager

Euro-Testing Software Solutions is a privately-owned software company specialized in Full-Service Software Testing, Penetration Testing, Vulnerability Identification & Management, Application and Data Security, Static & Dynamic Code Analysis as well as, DevOps/DevSecOps, Robotic Process Automation, Implementation and Customization for Atlassian and Micro Focus (HPE) products.

- Bachelor degree (preferably technical)
- Minimum 5 years’ experience in IT with minimum 3 years’ experience in a previous ITSM role (preferably with direct responsibility for process design, execution and continual improvement) and minimum 1 year experience in a previous role that involved Change Deployment activities
- Applied knowledge of IT processes (as defined by ITIL)
- Proficiency with MS Excel, PowerPoint, Word & Visio
- Experience with Agile and DevOps principles
- Ability to work with stakeholders from different levels of the organization
- Excellent written and verbal communication skills and fluency in spoken and written English (with knowledge of technical terms)
- Other tools knowledge (ITSM tools, Sharepoint, Confluence) is a plus
- ITIL/Lean Six Sigma/COBIT certification is a plus
- Ability to work under minimum supervision in a complex and dynamic environment

- Design, document and release IT processes by following the ITIL methodology, in alignment with stakeholders
- Perform desk research and organize discovery sessions with process Subject Matter Experts in order to design processes
- Ensure the newly designed local processes are fit for purpose, efficient and effective and aligned with the minimum standards, policies, processes, and frameworks
- Define process metrics
- Collaborate with Performance Manager & Data Analyst for implementing process metrics
- Document process and submit it for approval
- Create awareness for designed & approved processes via dedicated sessions and materials readily available for main stakeholders
- Ensure process documentation and related work instructions are correctly stored and communicated across the organization
- Collaborate with Knowledge Manager and provide support for building process trainings
- Analyze process performance indicators, identify trends and patterns and generate improvement ideas
- Collaborate with Continuous Process Improvement Manager and coordinate the end-to-end review of the existing processes as per the agreed calendar and manage stakeholder communication across multiple lines of business on process changes
- Attend process guilds
- Communicate any change related to the processes
- Act as SPOC for any process clarifications required by the organization
- Focus on closely monitoring and providing support for the Change Deployment management process and for identifying and implementing improvement actions associated to this critical process