L3 VDI Specialist

L3 VDI Engineer

Role Profile

Department Description

Digital Operations, responsible for delivering the EUC roadmap, strategy, industry standards with assurance that EUC programme and BAU delivery is aligned.

Team Description

VDI Infrastructure Team, responsible for engineering, support, and administration of all Group VDI Infrastructure.

Role Description

The L3 VDI Engineer a meaningful role within EUC, will have a Quality Assurance mindset ensuring that End Users get the best experience possible.

Working closely with Technology teams and associated leads to ensure the VDI Platform is operating at efficient levels with effective monitoring and in place, Ensuring the VDI environments and gold images are constantly updated to ensure that we meet our security obligations following a strict product lifecycle.

Providing technical expertise for the migration of users to MS Azure / AWS Cloud environments and the implementation of new services run by the EUC team.

The role will involve Design, Analysis, implementation of industry standards implementation and Roadmap delivery, supporting the fixing of issues through all end user services layers and management of the various VDI products used within LSEG.

Understanding and validating any user migration processes and resolving any issues encountered during or after migrations.

Key Responsibilities

Successfully run and deliver project aspects.

• Strategy & Roadmap design and delivery capability
• VDI Optimisation & Issue Resolution - Including Patching and Gold Image Management
• Citrix management and products configuration management
• O365 Optimisation experience
• Network Layer understanding and engagement
• Third party (Microsoft FastTrack) product engagement and guidance/governance
• Resolving any issues arising from or after migration

Provision of appropriate documentation and controls

• Ensure all activities are completed effectively and in accordance with Change Lifecycle and adoption of company project methodology. Responsibilities include: change control including Software and Operating systems updates, maintenance of files, document control, actual data collection and forecasting, updating of plans, administration of quality reviews, meetings support, minute taking and standards reporting.
• Ensure completion and appropriate storage of all documentation.
• Ensure completion of weekly Status Update Report

Client Liaison

• Liaise where required with IT & Business colleagues in order to assist with the dissemination of information to external clients as appropriate.

Team Responsibilities

Project team management

• Work and cooperate with Management and Technical Leaders on the vital performance metrics for the delivery of any associated Work Packages.
• Exercise sound leadership skills in all dealings with project members and non-project stakeholders including but not limited to the skills of: influencing, negotiating, conflict resolution, performance enhancement, and error correction.
• Ensure assigned staff are aware of their responsibilities within any active project, and provide input where applicable for assignment reviews on completion Project Activities.
• Attend Change Management Committee and Change Acceptance Board along with Project & Development Managers post testing and pre Go-Live to promote changes.
• Interface where applicable with Development & Test Managers, in order to identify and agree the pinch points for delivery. (What are the support expectations during development & test phases).
• Strives to build positive working relationships, inside & outside own team. Treats all colleagues with respect and encourages colleagues to work effectively together. Willing to take on additional work to help others.

Key Behaviours

Leadership/direction

• Strong leadership and team building Hands on, can do attitude. Must be prepared to lead by example to drive delivery.

• Ability to set, agree and evaluate clear objectives, identify potential impact of changes.

• Influence IT areas and Senior Managers into making successful IT decisions.

Customer focus

• Attention to detail, seeks to help and co-operate with customers in order to develop productive, professional relationships with Customers (internal/external).

Problem solving and Decision Making

• Resolve unusual or highly sophisticated problems, with the involvement of others as the need arises. Able to identify solutions and explore alternatives outside familiar approaches.

Result orientated

• Develop logical, realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually seeks to make the area in which they work more efficient and effective.

Effective Communication skills

• Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Engage; manage vendors and third parties as appropriate.

Seeks opportunities for self development

• Ensures their skills and knowledge are up to date. Welcomes opportunities to learn.

Candidate Profile / Key Skills

• Extensive Product/Project Lifecycle understanding of VDI Technologies and proven track record of managing a VDI Estate using Citrix PVS, Azure and Vmware Products
• Expert Design and Roadmap delivery capabilities
• Extensive knowledge of Exchange and Office 365 architecture
• Extensive knowledge of Office 365 migration tools and technologies
• Strong PowerShell skills
• Strong knowledge of Active Directory migrations
• A solid understanding of TCP/IP network concepts and network trouble-shooting
• Experience in maintaining systems in enterprise class data centre environment

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask tough questions and deal with complicated scenarios. The successful candidate will be able to demonstrate a history of leading by example, getting involved in the detail when necessary, and overcoming hurdles to deliver continuous improvement for organisations.

We are ready to develop your potential through personal development and through a wide range of learning tools, both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

25 days' holiday per year
1 additional day off for your Birthday
Annual wellness allowance
Share Purchase Plan
Medical Health Insurance
Medical Subscription (preventive medical services)
Dental Coverage
Life insurance
Pillar 3 Private Pension
Meal Vouchers
Flexible Benefits
Bookster
Volunteering Events
Team Building Events

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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