Defect Manager

As an experienced Defect Manager you will join the Workspace Desktop Release Management team. You will be responsible for all aspects of defect management during the release cycle. In short you will support and manage projects across the project lifecycle to ensure delivery that is on time, in budget and within scope.The Role involves working closely with multiple stakeholders, including Product, Engineering, QA and Release Management to ensure that all raised defects are prioritised, tracked and resolved in a timely manner thus ensuring the quality and timeliness of the releases. The Defect Manager will assist the Release Manager with other aspects of the Release Management Process such as gathering release metrics and providing feedback for release retrospectives. Responsibilities

• Ensure that all defects are properly tracked and managed throughout the release cycle.
• Track the defects according to the defect tracking process and tools while making suggestions for improvement as appropriate.
• Monitor the status of defects and provide regular updates to stakeholders.
• Host weekly defect tracking calls as required.
• Ensure all Critical and Blocker defects are resolved within agreed timelines and escalate where necessary.
• Assist the Release manager with defining and tracking the scope for upcoming releases.
• Build and maintain defect management dashboards / queries in JIRA to provide visibility into defect and story status.
• Provide regular reports on defect management metrics to management.
• Create slides for the presentation deck to support the Release Management Go/No Go calls.
• Contribute to release retrospectives and continuous improvement of the release and defect management process.

Requirements

• 2+ Years' experience working in the financial services sector or similarly regulated environment in Defect Management or Test Management Roles.

• High level of proficiency in JIRA to manage defects including creating complex search filters and dashboards.
• Solid working knowledge of Products such as Microsoft Office and Confluence.
• Ability to analyse defect data, to identify trends, root causes, and opportunities for process improvement.
• Knowledge of continuous integration and continuous deployment concepts and related software (Git, SVN, Jenkins).
• Understanding of SDLC methodologies including Agile and Waterfall along with CI/CD processes and how they impact defect management.
• ITIL Conversant.
• Familiarity with software development and QA assurance concepts such as code management, testing and release management.

• Creative, co-operative and collaborative.
• Good analytical, synthesis and reporting skills.
• Methodical with attention to detail.
• Strong communicator - working with many people across different roles and locations.
• Has "full ownership" mindset of the defect management process.
• Be able to operate in a very dynamic environment with multiple competing priorities.
• Have a 'can do' attitude that allows for taking on things which may seem outside of the remit of the role as required to meet objectives.
• Be open and honest in dialogue, processes and seek consensus in decision making.

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

25 days' holiday per year
1 additional day off for your Birthday
Annual wellness allowance
Share Purchase Plan
Medical Health Insurance
Medical Subscription (preventive medical services)
Dental Coverage
Life insurance
Pillar 3 Private Pension
Meal Vouchers
Flexible Benefits
Bookster
Volunteering Events
Team Buildings

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.