Accounts Receivable – Senior Process Associate - English – Remote RO
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We are Genpact.
Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients' businesses and shape their future. We're guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Global Fortune 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our clients and their customers, running digitally enabled operations and applying our Data-Tech-AI services to design, build, and transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
Genpact in Romania
With more than 4,000 employees in our Bucharest, Cluj-Napoca, and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance, and Trust and Safety.
On May 11, 2023, Genpact was awarded as the “New Entrant of the Year” at the PIN Awards Gala in Iasi, an award that celebrates its rapid growth and new presence in the region. On May 24, Genpact was announced as the winner of the Top Digital Transformation Services Provider award at the Romanian Business Services Forum & Awards 2023!
On June 15, our team received multiple awards at the ABSL Gala in Romania. We are honored to have won the prestigious Business Leader in Customer Experience award for our Mystery Case Study, a solution that allows our clients to stand out in a competitive marketplace and forge enduring connections with their customers. Additionally, we secured 2nd place for Business Leader in Business Excellence and 3rd place for Business Leader in Talent Development.
Genpact Romania was recognized as the third most desired employer in BPO and shared services by Catalyst Solutions in 2022 and was also awarded by HR Club as the winner of the Human Resources Strategy category during the Gala of Awards for Excellence in Human Resources in Romania in March 2022.
A constantly growing company
Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.
We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.
We offer our workforce flexible work-life balance and a work-from-anywhere model. We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, TalentMatch, to match individual skills and job aspirations with existing and future job opportunities within the company.
Work from the office, home, or just about anywhere
We’ve reimagined and redesigned our business model into a hybrid one that allows our employees to work from anywhere within the geographies we operate in while we make use of our offices as spaces for social interaction and collaboration.
In Bucharest, our office is located in the Hermes Business Park, a mere 300 m from the Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including 6 state-of-the-art relaxation rooms, 400 parking places, bicycle parking with showers and a kindergarten.
In Cluj, the Genpact office is located in the Riviera Business Center One, and has 4 floors, 4 cafeterias, and 2 relaxation rooms.
Interested? Find out more at genpact.com/careers
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.
Prepare and send monthly account statements to the customers with open balances and outstanding receivables
Ensure that all receivables are collected as per the contractual term, on time and in a professional manner, by following the collections strategy in place
Perform regular age analysis on client accounts, decide on the collections approach considering the customer specifics, monitor account details for non-payments, delayed payments and other irregularities
Follow up for Collections against Overdue invoices and initiate collection efforts; initiate escalations when needed
Provide remittance advices to the cash app team
Build a good collaboration with both the customers in the portfolio and the local teams
Ensure updating all the required trackers (e.g. daily productivity/volume tracker, etc.)
Be a part of the regular calls (need basis) and ensure that no scheduled meetings are missed
Display customer service orientation
Deal with complex and escalated customer account related queries, ensuring that progress and solutions are communicated
Escalate more complex queries to the Accounts Receivable Team Lead
Prepare and distribute regular and ad-hoc reports as required by the business or the higher Management
Ensure proper control checks are adhered to, so that errors are minimized/ eliminated
Report any non-compliance issues to the Management so that precautionary measures can be put in place
Perform month end closing processes and support various financial & operational audits
-Qualifications we seek in you!
-Bachelor’s degree in Accounting/Finance/Economics is preferred
-Relevant experience in Accounts Receivable processes
-Fluent in English both written and verbal (min. C1)
-Strong computer skills and good command of MS Office (i.e. Excel, Outlook, Word)
-Experience in SAP is required
->Preferred Qualifications / Skills
Demonstrate excellent client engagement and negotiation skills
Display the required accuracy and attention to detail when dealing with client accounts and Information
Strong analytical skills and proactive approach to be able to work with minimum supervision
Proactive individual with excellent interpersonal and effective communication skills
Commitment to Confidentiality, Integrity & Accountability
Team player & process driven person
->What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.Beneficii
- Abonament medical
- Asigurare medicala
- Asigurare de viata
- Abonament Bookster
- Program de lucru flexibil
- Telefon mobil
- Loc de parcare
- Fun / Relax Area
- Tichete de masa
- Tichete de vacanta
- Tichete culturale
- Tichete cadou