Player Support Agent with Dutch REMOTE - Video Games

The video games industry represents the pinnacle of interactive digital content. At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. We aim to become the “go-to” provider of technical services.
By working as their external development partner, we enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we enable our clients who are operating in complex and fast moving environments to remain lean and agile, and to focus on creating and monetising the most engaging experiences.
We are trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

If you are located in Romania, have excellent Dutch skills (some knowledge of the community platforms - Discord, Slack - would be ideally, but not obligatory) and are ready to work full-time, 5 days a week, including weekends (mostly Saturdays), apply and we will be glad to meet you!

What will be your daily tasks? As a Player Support Agent:

You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!

The steps of our recruitment process:

Online language assessment (Dutch and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.
Interview via MS Teams with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.