Customer Service Specialist - Freight Forwarding

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Employer: Global Fast Logistic
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Transport
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Cluj Napoca
  • Constanta
  • Updated at: 20.10.2023
    Job remote: On-site
    Short company description

    Sub motto-ul "Part of Your Logistic Team", compania noastra isi propune rezolvarea celor mai complexe provocări de logistică și transport ale clientilor nostri, abordand fiecare solicitare cu entuziam si proactivitate, in vederea eficientizarii procesului si costurilor de livrare.
    Obiectul de activitate al companiei noastre este reprezentat de organizarea transporturilor maritime, fluviale, aeriane și rutiere. Abordarea noastră profesională și flexibilă face din fiecare expediere o livrare excelentă pentru a câștiga în mod constant încrederea clienților noștri, devenind astfel parteneri pe termen lung.
    Daca iti doresti sa faci parte dintr-o companie tanara, dinamica, in plina dezvoltare si un domeniu camptivant te asteptam sa ne cunoastem.
    Vei avea parte de un mediu de lucru foarte placut si vom strabate impreuna drumul unde "succesul" este cheia.


    Receiving bookings from Customers to arrange shipments from point of origin to final delivery point.
    Instructing overseas partners to arrange shipments from point of origin and maintaining communication with them to ensure shipments are arranged and booked accordingly.
    To provide quotations to the customers.
    To communicate and update customers on a regular basis on the status of their shipments.
    To request information from customers for the preparation & submission to the Customs system and for delivery to the customer avoiding unnecessary delays.
    To submit accurate information to the customs system in compliance with Customs rules and regulations.
    To create jobs in the operating systems.
    To liaise with Shipping lines, LCL operators and service providers, arranging release, delivery and payment of charges in a timely manner.
    To resolve service failures, delays or problems with partners, Shipping lines, LCL operators and service providers to the satisfaction of the customer and the company
    To update and maintain shipping line rates and customer schedules
    To maintain and pass KPI service standards
    To support the management and account managers/BDM’s by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers.
    To work effectively with other team members to ensure good operating procedures and practice.


    Demonstrates exceptional verbal communication skills and the ability to interact well with others.
    Possesses excellent computer skills, including thorough knowledge of Microsoft’s suite of products (e.g., Excel, Word, and PowerPoint) and ability to learn other software.
    A proficiency in data analysis and numbers.
    Very detail oriented, organized, with ability to multi-task. Strong orientation to customer service.
    Ability to handle a significant volume of detailed work under pressure. Self-starter able to perform well with limited supervision.
    Knowledge of the import/export business a plus.

    Other info

    Location: Bucharest, Romania
    Salary: Competitive
    Contract: Permanent


    • Performance bonus
    • Annual bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Gym membership
    • Trainings
    • Courses
    • Certifications
    • Transport cost reimbursement
    • Payment / Compensation for extra hours
    • Extra days off
    • Flexible work schedule
    • Parties / company events
    • Laptop
    • Mobile phone
    • Meal vouchers
    • Gift vouchers