CUSTOMER EXPERIENCE SPECIALIST WITH DUTCH LANGUAGE

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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College graduate;
Minimum 1-year experience in Sr Customer Experience Specialist role;
Strong communication skills (both written and verbal) in Dutch and English;
Knowledge of Microsoft Office suite;
Analytical and Problem-solving skills.

Processes a wide variety of maintenance-related activities between our company and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
Operates changes according to process requirements in various existing records;
Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtaining additional clarifications, missing documents/information where needed in time);
Handles customer configuration requests (creating, modifying, extending, and creating links;
Initiates gets approvals (if necessary), and completes billing related to contracts, reactive quotes, projects (full or partial billing);
Perform business reporting based on business requirements, following the required frequency;
Performs troubleshooting reporting, processing, and troubleshooting according to business requirements;
Correct registration of one's activities in the internal evaluation system called Task -Tracker, SmartQ, error portal, etc.;
Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtaining additional clarifications, missing documents/information where needed).