Customer Service Representative

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Angajator: 2Checkout (now Verifone)
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.08.2023
    Remote work: On-site
    Scurta descriere a companiei

    About 2Checkout

    2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels and increase market share by simplifying the complexities of modern commerce. 2Checkout’s digital services, including global payments, subscription billing, merchandising, taxes, compliance, and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.

    In August 2020, 2Checkout was acquired by Verifone, the leading global provider of payment and commerce solutions. Both companies share the same vision: to simplify modern commerce and facilitate frictionless experiences, enabling companies to optimize their business performance.

    2Checkout will continue its journey as Verifone, having even greater financial strength, scalability, resources, relationships, and market potential.

    About Verifone

    Verifone is transforming everyday transactions into opportunities for connected commerce. Verifone is connecting payment devices to the cloud, merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers.

    Built on a 30-year history of uncompromised security with approximately 29 million devices and terminals deployed worldwide. Verifone’s team is known as trusted experts who work with clients and partners, helping to solve their most complex payments challenges.  Verifone has clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions, and payment providers.

    Verifone revolutionizes commerce. Simply. Everywhere.

    ***

    As part of the new journey, 2Checkout (now Verifone) is growing the talented tech team in Bucharest where it will create an R&D excellence center.

    Almost 100 jobs will be open in the following months to work on top-notch payments like: integrating alternative payment methods, payments authentication, mobile POS application, payment gateway solutions, android platform for payment devices and others.

    The new colleagues will have the opportunity to work with state-of-the-art technologies for solutions used in more than 150 markets in which Verifone operates. They will also contribute to the development of ultra-innovative payment solutions and integrated ecosystems used in all global sales channels, both online and offline, many of which do not currently exist in Romania. This is a collaborative and fast paced work environment, where people work with real time problems, that make a big impact in the industry.

    Cerinte

    Handling customer requests via phone and e-mail related to the online purchase process (Inbound process)
    Handling confidential information securely according to internal rules.
    Maintaining a positive, empathetic, and professional attitude toward customers 
    Responding promptly to customer inquiries.
    Communicating with customers through various channels.
    Acknowledging and resolving customer complaints.
    Ensure customer satisfaction and provide professional customer support.

    Responsabilitati

    You will need have a good level of English (spoken and written) 
    Proven customer support experience or experience as a Client Service Representative 
    Customer orientation and ability to adapt/respond to different types of characters 
    Excellent communication and presentation skills 
    Ability to multi-task, prioritize, and manage time effectively 

    Beneficii

    • Bonus anual
    • Abonament medical
    • Abonament stomatologic
    • Abonament la sala sport
    • Training-uri
    • Cursuri
    • Abonament Bookster
    • Petreceri/evenimente companie
    • Laptop
    • Loc de parcare
    • Fun / Relax Area
    • Tichete de masa
    • Tichete de vacanta
    • Tichete culturale
    • Tichete de cresa
    • Tichete cadou

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