Sr. Operational Analyst (Project Management)
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Angajator: | GiGroup Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 11.06.2023 |
Remote work: | Hybrid |
We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.
Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.
Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.
Our client, a multinational company that offers commercial and consumer products, engineering services and aerospace systems for a wide range of customers, is looking for a Sr. Operational Analyst (Project Management).
Requirements:
· Bachelor’s Degree in Business Management or related field;
· Minimum of 2 years of Change Management and Customer Experience related roles;
· Minimum of 2 years of Project Management experience;
· Proficient written and spoken English.
Responsibilities:
· Create and execute improvement plans using Lean Six Sigma tools and skills;
· Use Project Management methodologies to track and control deployment plans;
· Work with key stakeholders to ensure engagement, agreement, support and adherence to deployments both inside and outside the Global HBT CX community;
· Deliver consistent feedback and measurements across all CX Hubs and Global Business Enterprise locations where CX members reside;
· Create, standardize, centralize, and maintain Global CX Process Maps, Standard Operating Procedures, and Value Stream Maps related to Technical Support, Customer Service, and Learning & Enablement;
· Identify and deliver new continuous improvement opportunities;
· Demonstrate effective communication and change management process related to all Corporate CX initiatives.
You will get:
- Multiple career development opportunities;
- Meal vouchers;
- Attractive salary package;
- Possibility to work from home, 2 days/week.
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