Senior Messaging/Exchange O365 Administrator

Role Profile

Working within the Collaboration Services group at LSEG as a Messaging/Office 365 Administrator. You will manage end to end Messaging email systems (Office 365/Exchange). The individual will also provide technical leadership, hands-on implementation, on-going day to day support across our on prem email systems and O365 environment. This role will also be responsible for developing, maintaining, supporting, and optimizing key functional areas; particularly Office 365/Exchange server operations and monitoring, change & request management within the O365 Tenant.

Key Responsibilities

• Strong experience with Office 365 and Exchange Online. Must be able to act as 3rd tier support for messaging related escalated issues.
• Strong experience in Microsoft Exchange 2016 or later and Office 365.
• Experience in supporting a hybrid environment with Office 365 - Exchange Online and integration with on premise Exchange environment.
• Experience in Microsoft Windows, including Active Directory, and Azure AD. Microsoft certifications preferred.
• Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing.
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
• Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner.
• Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.
• Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc.

Core Technical Skills (Mandatory)

• 5+ years of equivalent work experience
• 3+ years of Office 365/Exchange support experience and operational excellence
• Excellent technical skills including, however, not limited to, Exchange 2010-2013, Office 365, Active Directory and Azure Active Directory
• Hands-on experience in troubleshooting and problem and change management.

Additional Technical Skills (preferred)

• Preferred Technical Certifications (Microsoft Office 365)
• Mimecast experience
• PowerShell scripting
• Power apps

Non-technical skills,

• Customer focused with an attention to detail.
• Seeks to expand knowledge and experience and is committed to continuous learning.
• Availability to work evenings and weekends as required to support maintenance and project activities.

Key Behaviours:

• Leadership/direction, customer focus, Problem solving and decision making, result oriented, effective communication skills, seeks opportunities for self-development.
• Finance Industry experience and knowledge with an understanding of the terminology, business functions and processes
• Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.

Years of experience

• 5+ years of equivalent work experience
• 3+ years of Office 365/Exchange support experience and operational excellence

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

25 days' holiday per year
1 additional day off for your Birthday
Annual wellness allowance
Share Purchase Plan
Medical Health Insurance
Medical Subscription (preventive medical services)
Dental Coverage
Life insurance
Pillar 3 Private Pension
Meal Vouchers
Flexible Benefits
Bookster
Volunteering Events
Team Buildings

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.