Senior UX Designer

The team

The Issuer Services team sits within the Capital Markets team of the London Stock Exchange. The team's mandate is to build and maintain relationships with current and future issuers and intermediaries. As part of this, the team builds digital products and services for issuers and the broader financial ecosystem within the Issuer Services platform: www.lsegissuerservices.com.

We have been careful to maintain our neutral position within the financial ecosystem and we are aiming to build an infrastructure that reflects this and digitises workflows for issuers and intermediaries.

Each of our issuers automatically gets a log-in for the platform. In addition to this we have built and continue to build out our capability for non-London listed clients to access the platform and services.

Our core clients are the Investor Relations teams, intermediaries and the c-suite within public and private companies. We aim to offer them a range of products and services through the platform, that is split across five broad areas:

Company profile page on www.londonstockexchange.com Intelligence - data and analytics solutions Marketplace - LSE and third party service providers presented to issuers Spark - Thought leadership content and events SparkLive - The digitisation of company results presentations, roadshows (both deal and non-deal) and AGMs

Refinitiv Data

We currently offer limited data points through the platform that includes, price charts, volumes, volatility, shareholder sentiment analysis. We are in the process of significantly enhancing the data that is provided through the addition of Refinitiv data. This data will give the investor relations and treasury teams and members of the c-suite a data workflow that will assist them in their roles and give insights that are specifically aimed at public companies initially. Data will include, ESG data, deals intelligence, research and more. This will also be augmented with alerts and front-end functionality. The ambition is to make the platform daily use rather than weekly or monthly use driven by these valuable data insights.

Investor Relations Tools

Through Issuer Services corporates can update their company profile page on londonstockexchange.com. This allows them to access millions of unique visitors that visit the company profile pages each month. Through the platform issuers can add branding, social media, reports, equity research, events, IR contacts and more. This has offered issuers and advisors a distribution channel to retail investors

We have augmented this through SparkLive our live streaming and webinar product: (https://www.lsegissuerservices.com/spark?channel=sparklive). Through SparkLive we give our issuers and pre-IPO companies the opportunity to livestream and host on demand their corporate presentations including capital markets days, results presentations, AGMs and roadshows in the public domain and also through a private link. We distribute the livestreams through SparkLive and also through londonstockexchange.com to capitalise on our distribution capabilities. We have leveraged Refinitiv distribution through workspace so that presentations are distributed to thousands of institutional buyside firms. We have proven the initial traction of the product and we are now looking to grow its commercial success

Marketplace

The Marketplace is a curated list of service providers and advisors that offer there services to corporate clients. The marketplace comprises 65 members and we are aiming to grow this number to 75 by the end of the year. Each of the members has a personalised profile page that is edited and created by each firm through an individual CMS. The marketplace member also has the opportunity to publish content through a range of webinars or articles onto Spark to communicate with our Issuers.

Marketplace members range from small technology or data firms through to more traditional law firms or registrars who offer services in the capital market space. Each Marketplace member pays an annual fee to be a member of the marketplace. We see the growth of the marketplace and its combination with content distribution as a key driver for Issuer Services growth.

The role

You will work as part of a Scrum Team as a designer. We are looking for a full stack designer with experience across product, interaction, UX, and UI design. We are looking for a candidate with a soft preference for UX over UI. The Scrum Team is distributed across the UK, Poland, Ukraine and Romania.

Key responsibilities include:

• Owning the design process from start to finish for a responsive web application
• Producing low fidelity wireframes, high fidelity pixel-perfect designs as well as clickable prototypes
• Owning the creation and perfection of user journeys
• Owning, maintaining, and continually improving the Issuer Services Design System - including collaborating with developers to maintain and enhance an HTML component library
• Guiding developers and testers day-to-day when UX and UI decisions need to be made during implementation
• Performing testing to ensure designs are optimally implemented
• Collaborating with developers and product managers on understanding the trade-off between designs
• Supporting other Scrum Team members in the writing, splitting, and detailing of user stories. At times, the designer may need to document the 'business rules' behind their designs
• Specifying the details of UI and micro-interactions to developers and testers
• Collaborate with product managers, business analysts, developers, testers, another designer, marketeers as well as end users and internal business stakeholders to find solutions to both user and business problems
• Breaking down the 'end design' into incremental releases and ensuring that each release works well on its own
• Micro-copywriting for the product day to day and ensuring tone-of-voice consistency across the platform
• Gathering feedback for designs from a wide range of stakeholders. Running design critiques and workshops
• Performing desk-based competitor research as well as interviewing users. Continually developing user personas when new information is known

Key behaviours and skills

• Professional experience
  • Proven track record of designing complex, responsive, web-based features from start (i.e. inception) to finish (i.e. launch). Candidates will be expected to share their portfolio with the hiring managers ahead of interviews
  • Demonstrable experience of taking a significant user need or pain-point and figuring out what the solution might be
  • Experience of co-owning and evolving a Design System
  • Candidates with limited financial services experience are encouraged to apply. Candidates with a range of years of experience are encouraged to apply. We are looking for individuals that have designed leading products in areas they've worked in
  • User research is a much smaller aspect of the role than interaction/UX/UI design

• Technical skills
  • Figma
  • Able to understand backend and architectural issues at a high level
  • Experience in front end web development would be a plus.
  • JIRA and Confluence
  • Google Analytics
  • Deep knowledge of choosing optimal patterns
  • Knowledge of human computer interaction

• Soft Skills
  • Passionate about design and web applications
  • Excellent communication, presentation, collaboration, and creative thinking skills
  • Ability to work in an Agile product development/design environment

• Other
  • Experience designing news, blogging, video streaming, ecommerce and data visualisation products would be a plus
  • Experience of Storybook.js would be a plus

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.
We maximize each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• Team Buildings

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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