Business Support Teamleader

Notino, una  dintre cele mai importante companii europene de e-commerce din industria frumuseții din Europa.
Fondat în 2004, Notino s-a impus rapid ca un magazin online de încredere pentru cosmetice, parfumuri și produse de îngrijire personală.

Fluent Romanian (spoken and written);
Ability to communicate in English (level B2) - we are an international company, so English is a must ;
Good knowledge of MS Office Leadership, negotiation and communication skills are natural to you;
You are able to coach, train and motivate people;
You are not afraid to forecast results and analyze performance data ;
You can organize your time effectively and delegate/distribute workload across the team;
Proactive approach and ability to adapt to changes - we work in a fast-paced environment;
And most importantly - you are a team player :)

You would be hiring, onboarding, leading, coaching, developing, offboarding members of Business Support Team;
Your task would be to set and monitor KPIs of your team;
You would work with external agencies, monitor their performance, set up processes; Planning and execution of business support strategy in line with other countries ;
You should distribute workload among the team members and make sure that the team communicates effectively;
Actively using and working in CRM systems, having deep understanding of the programs and softwares used by Business Support Specialists;
Close cooperation with Sales Manager, improvement suggestions;
Training other Business Support Teamleaders accross international teams;
Closely working together with Teamleaders in other countries and ensuring smooth transfer of information from HQ;
Creating, analyzing and providing data regarding the business support team and its KPI;
Closely collaborating with other departments within Notino Partner (Customer Care, Data Support, Marketing) and Notino if needed.