Customer Service Manager

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Angajator: Key Talents
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.06.2023
    Remote work: Hybrid
    Scurta descriere a companiei

    We build strong relationships based on highest level of integrity, quality and quality.
    Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.

    Cerinte

    Proven experience in a relevant role is mandatory
    Experience in the gaming industry
    High leadership & communication skills
    High organizational & analytical skills
    Self-motivated, autonomy in decision making, quick reaction to sudden incidents, efficient, flexible
    Written expression-the ability to communicate information and data in writing so others will understand
    Service orientation-actively looking for ways to help customers (internal/external)
    Proficient in MS Office / G Suite
    Ability to interact with colleagues and lead/inspire team members
    Fluent knowledge of English and Romanian

    Responsabilitati

    Collaborate with the head/director in accomplishing the overall goals of the division
    Create strategic plans, set long-, medium- and short-term goals and turn new ideas to projects
    Allocate projects and monitors progress, provides advice and assist when needed
    Analyse, evaluate and report for the overall results of the department (quantitative and qualitative metrics)
    Collaborate with supervisor and team leaders to ensure the smooth operation of the department
    Monitor performance and needs of direct reports and overall performance of the department
    Responsible for recruiting needs and processes
    Collaborate with the QC team in regards of the qualitative reports (agents/department evolution according to the KPI's)
    Be updated regarding the customer service trends, tools and practices

    Alte informatii

    A buddy will support you with your onboarding
    Competitive salary package and bonus scheme
    Health and life insurance for you and your family
    Monthly allowance for lunch
    Pluralsight, unlimited access to Udemy & continuous training for all your learning and development needs.
    Clear career paths & a developmental 360° feedback framework.

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