Sales Support Team Leader

   DARE (Development Advice & Resources) is a consultancy company with a focus on helping organizations realize the potential in their people and on helping people discovering their talents. Services are organized into four areas: People Strategy; Organizational Performance; Talent Management; Adoption and Change Management Execution.

• Bachelor's degree in business, marketing, or related field.
• Minimum of 3-5 years of experience in a sales support role, with at least 1-2 years of experience in a leadership position.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to motivate and lead a team.
• Excellent organizational, time management, and problem-solving skills.
• Experience in developing and implementing standard operating procedures.
• Experience in working with sales and customer service teams.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

• Manage and lead a team of sales support representatives to ensure that customer orders are processed accurately and on time, and customer inquiries are handled promptly and professionally.
• Provide ongoing coaching and feedback to team members to ensure continuous improvement and development of skills.
• Develop and implement standard operating procedures to ensure consistency in order processing and customer service.
• Collaborate with Sales Director and sales team to identify and resolve issues related to order processing and customer service.
• Develop and maintain metrics to track team performance and identify opportunities for improvement.
• Ensure that the sales support team maintains a high level of customer service and professionalism.
• Monitor and manage team workload to ensure that service level agreements (SLAs) are met or exceeded.
• Train new hires and conduct ongoing training to ensure team members are up to date on product knowledge, systems, and processes.

What we offer:
A great working environment, open management style;
Competitive financial package: 6800/7500 ron net plus bonus, medical insurance, meal vouchers etc.;
Development program.

6800 - 7500 RON

• Bonus de performanta
• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Abonament medical
• Training-uri
• Cursuri
• Program de lucru flexibil
• Short Fridays
• Teambuilding-uri / excursii
• Laptop
• Telefon mobil
• Tichete de masa